Nina Martinez Email and Phone Number

• Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency• Inspects all hotel rooms, public areas, VIP rooms, and spa daily to ensure that cleanliness meets hotel standards• Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses• Conducts interviews for potential new hires and assist in the training development and growth based on company standards• Oversaw and organized (R3) Residual Risk Reduction monthly meetings in efforts to decrease work related injuries by promoting a safe work place and impact our DART rate

•Supported the operation from a rooms division stand point, focusing in both housekeeping and the front office•Concentrated on building relationships amongst the team and leaders in effort to build team morale due to being a key player in leading Loews Philadelphia to the top percentile for team member engagement

• Performed daily inspection of all passenger staterooms using approved inspection checklists• Responded immediately to passenger requests, complaints and reporting back to guest with a resolution• Conducted ongoing training for stewards regarding company cleaning procedures

• Communicated constantly with dispatcher to ensure room status is updated and priority requests are satisfied • Coordinated with the maintenance staff to ensure that guest rooms, common areas and the hotel meet the standards of the company• Ability to work and cover all positions within department; often assisted in the preparation and cleanliness for VIP guest rooms