Nina Mauro Email & Phone Number

North York, Ontario, Canada

• Planning, coordinating, and executing marketing campaigns
• Maintenance and management of E-commerce platform
• Social Media Management and Marketing (Facebook, Instagram, Tiktok, YT Shorts, LinkedIn)
• Designing banners and improving landing pages and user experience
• Product photography and content creation
• SEO

Philippines

• Updated employee records in HR and Payroll systems for more than 7000 employees
• Handled employee service requests averaging 10 tickets per day and resolved issues 90% of the time on first contact
• Published daily and weekly reports related to employee time-off

Singapore, Singapore

• Answered an average of 35-40 inbound service calls and 20-30 emails daily, addressing customer inquiries and achieving 100% satisfaction
• Recorded and tracked an average of 20-30 ticket requests in the ticketing system for reporting and analysis
• Received consistent 90% performance feedback in all four years of working
• Provided monthly feedback to management for the optimization of the internal processes

Singapore, Singapore

• Ensured great customer experience through understanding and satisfying needs of over 200 customers daily
• Headed team in executing marketing campaigns to exceed previous years' sales target, usually averaging 20K-30K on weekdays and 40-50K on weekends
• Conducted inventory check, stock receiving, stock ordering, managing returns, liaising with an average of ten suppliers daily
• Handled checkout through POS machine for purchases ranging rom $0-$3000 using Cash or Card mode of payments
• Trained new team members as required on a daily basis to familiarize members with the processes and ensure minimal mistakes on shifts

Marketing Management - Digital Media, Marketing/Marketing Management, General

Bachelor'S Degree, Journalism