Nina M. Email & Phone Number

United States

Louisville, Kentucky, United States

Solutions specialist resolving customer service requests for revenue cycle management software company.

Louisville Metropolitan Area

Louisville-Jefferson County, Kentucky, United States

• Drive store revenue through training, positive environment, and performing all POS duties for front and back of store functions including opening and closing procedures.• Manage daily sales reports, weekly employee work schedules and implement continuous improvement processes to manage store shrinkage.

Louisville, Kentucky Area

• Resolved customer service inquiries by applying established corporate procedures and policies to meet customer’s expectations• Assisted customers in downloading company app on their phones and how to navigate to ensure maximum customer savings.• Successfully applied sales skills in up-selling corporate credit card and loyalty program.o Received recognition for being the first to secure consumer credit card accounts 5 or more days per month.o Received 100% customer service satisfaction on survey results.

Quantico Marine Base, Va

• Developed the mission, vision and strategy for a sales team consisting of (4) employees responsible for generating $3M - $4M in annual revenue.• Set goals, corrected performance short-falls which led to exceeding the annual sales goal one month prior to fiscal year end. • Generated reports, metrics and other dashboards to assess the performance of the sales function.• Analyzed, data, metrics and other analytics that served to drive decision making related to sales strategy. • Analyzed existing business processes and workflows to identify current method of operation and developed new operating processes and procedures by developing a gap-analysis between current state and desired future state.• Built relationships with other internal departments to ensure 100% customer satisfaction as it related to Service Level Agreements and contracts. • Managed all aspects of the planning, coordination and implementation process for onsite customer training, supplier “Meet and Greets”, and the Annual Modern Day Marine Exposition, an event that serves as the premier military equipment, systems, services and technology exposition.ACCOMPLISHMENTS:• Increased sales by 37% in the first year by identifying products essential to customers and marketing them more heavily, in addition to meeting the other “mission critical” requirements.• Achieved Average Sales Growth of 16% over 7 years through team mentoring/guidance, relationship building with stakeholders, and discovering rolling mission critical needs.• Developed a dashboard that analyzed supplier contract agreements and measured their performance. Used the data to troubleshoot problems and provide immediate intervention and resolution. • Designed, developed, documented and implemented processes, tracking and controls to ensure Hazmat Compliance for GSA stakeholders.

• Used competitive intelligence data to identify new B2B opportunities for implementing business solutions and processes.• Leveraged the use of the 5S methodology for Continuous Improvement that helped to reduce costs, shorten cycle times, and improve process efficiency • Analyzed customer purchase history to identify opportunities for efficiency and leveraged that data to develop client presentations identifying cost savings opportunities reducing total supply spend from 5% to 60%.• Managed all aspects of the sales implementation process including leading a team of 3+ Associates who were responsible for cradle to grave service. ACCOMPLISHMENTS:• Retained 90% existing accounts through incremental growth and managing relationships resulting in expanded territory

Computer Programming, Specific Applications

Certificate, Front End Web Development, Sql, Python, Jupyter Notebook, Matplotlib And Bootstrap

Information Technology (IT) Boot Camp

All Core Degree Requirements Completed, Bachelor Of Science, Administration