Health and Life Sciences

Led the incorporation of digital strategies, products, and services in the Higher Education Dining and Retail division. Drove strategic planning and execution through proprietary products and 30+ partner networks and vendors. Liaised between the organization, technical operations, and clients. •Managed a territory spanning the entire western half of the U.S.; performed needs assessments on college campuses and prescribed multi-solution technology stacks that increased student buy-in and improved operational efficiencies for high-stakes, low margin foodservice operations. Established and nurtured customer loyalty by optimizing product configurations and driving adoption across business processes and functions, and increased division throughput and revenue. •Successfully transitioned higher education operations valued at $200M in revenue from legacy systems to innovative digital platforms while adhering to a 90-day execution timeline. •Contributed to the design of a “Path to Open” strategy utilized by 250+ college campuses; devised a range of critical technology solutions that were thoroughly scrutinized in order to enable university dining programs to operate and serve students while aligning with COVID-19 compliant service models; aided in accelerating contactless capabilities across 6 leading digital retail products by consulting with end users and informing product development endeavors. •Enhanced revenue generated by mobile platform sales by 50% over 12 months; built the development pipeline through user-driven insight and expanded customer loyalty.•Partnered with dozens of vendors in the curation of a portfolio of state-of-the-art hospitality technologies; results support social distancing, pathogen control, contactless service, and crowd control via advanced spatial analytics. •Built relationships and strategized with industry thought leaders on the engineering of revolutionary POS products, mobile platforms, self-service solutions, and AI.

Recruited to manage and grow relationships with a portfolio of organizations while championing and supporting initiatives to drive global medical research. Served as an organizational steward and ensured a holistic approach to corporate partnership development across the enterprise. Cultivated relationships that were mutually beneficial and resulted in alignment with the organization’s mission. • Established, grew, and managed relationships with Facebook, Microsoft, Salesforce, Hyatt, and Delta Airlines; high-impact results delivered increased funding to technology-driven research initiatives. • Authored technical proposals and expertly conveyed highly complex and scientific information to mixed audiences comprised of varied knowledge levels and backgrounds. • Named as a key member of the International Medical Research Summit Planning Committee; coordinated the planning and execution of the Global Assistive Technology Event that brought together top global neuroscientists, engineers, researchers, and tech innovators from Facebook, Amazon, and the National Science Foundation and promoted new technology development for disabled groups.

Transitioned into an operations-focused role after the partial acquisition of Socialserve.com. Responsible for strategic planning, contract management, business development, and ensuring a positive customer experience across product suites. Managed a robust pipeline of Agile SaaS software development and implementation projects centered on the housing industry. Allocated resources and provided ongoing support while managing 60+ government contracts and private agency clients and ensuring deliverables. • Drove new product development endeavors including the design and implementation of a residential facility locator service; launched the platform in 3 states with the expectation of further expansion. • Spearheaded the full sales cycle related to housing and human services software products from lead generation through to closing and contract management. • Tailored sales and operations strategies to align with market analysis, research, and revenue targets.• Collaborated with government clients and field representatives in creating SOW project plans and workflows; enabled incorporation of software and services into regulated federal and state programs. • Trained and retained Client Support Specialist team; conveyed the mission of the organization. • Allocated hundreds of thousands of dollars annually by assisting contract holders in identifying and securing funds and donors; strategized on using government funds while establishing partnerships.

Elevated to C-level position as the company expanded to deliver affordable housing services and software products across 37 states via partnership with 60+ government agencies and organizations. Generated $4M in annual revenue and served consumers in search of affordable housing and support. Managed strategic planning, implementation, and deployment of products and services on the state and local level. Engaged in extensive travel in the support and retention of clients and contracts. Promoted high-quality collaboration and communication between internal and external stakeholders and government agencies. • Managed a full project portfolio through comprehensive lifecycles; secured, onboarded, and sustained new projects valued at $500K annually. Directed a call center comprised of 80+ staff members.• Recruited partners and clients to participate in a formulaic advisory board development process from organizations that ranged from small, local non-profits to state and federal government leaders; led onboarding activities spanning 1-3 months while managing each client in a multi-year capacity.• Delivered thought leadership on current and emerging housing industry trends and real-time project and client needs; consistently offered best-in-class service. • Acted as the face of the organization at events that involved The National Association of Housing and Redevelopment Officials, The National Coalition of State Housing Agencies, FEMA, and the National Alliance to End Homelessness; addressed audiences comprised of 200 to 2K attendees.• Presented on: Rapid Rehousing Strategies Post-Disaster; How to Use Technology to Improve Service Coordination; and Delivery to Vulnerable Populations and Current Trends in Housing Policy.• Facilitated training on housing management software, case management, GIS and data analysis modules, and more to address the housing continuum from homelessness to homeownership.

Served as a Founding Member and Employee #3 of a start-up housing and human service software development and customer service non-profit organization. Played a key role in growing the organization from the grassroots level while creating a wide variety of products and services and generating multi-million-dollar revenue streams. Oversaw key operations and human resources including staff hiring, onboarding, training, and professional development, policy and procedure creation and execution, and day-to-day supervision. • Oversaw a customer service center comprised of 50 full-time employees; engaged in the co-management of a call center that handled 2K+ daily incoming and outgoing calls. • Counseled employees and their family members when overcoming employment barriers including incarceration and homelessness. • Trained dozens of company staff members on call center, marketing, community outreach, and grant writing processes and procedures.