After years of experience in digital transformation and assisting professionals and businesses in building their digital brands, products, and services, I decided to take a step forward and co-found The Influencer Digital Hub.This initiative is specifically designed for thought leaders, content creators, and influencers, offering a comprehensive service for the creation of digital products that allows them to monetize their knowledge and expertise within their communities.My approach is based on a 6-phase process that spans from preparation to launch. Through these stages, I collaborate closely with my clients to create online conferences, webinars, masterclasses, memberships, digital and hybrid courses, and much more.My goal is to provide these professionals with the tools and support they need to turn their expertise into effective monetization opportunities. You can learn more about our services at https://www.influencerdigitalhub.com/.This experience has allowed me to channel my passion for entrepreneurship and value creation in the digital world, and I am excited to continue supporting content creators and influencers on their path to success

I joined Bonum Coaching as an independent consultant specializing in business integration at its inception in March 2021.Within six months, I took on a pivotal role as the control tower for all leadership team projects and led the customer experience team.Today, I proudly hold the position of Director of Operations and Processes. In this role, my mission is to create, structure, and implement operational strategies for marketing and sales to enhance organization management and scalability.At Bonum Coaching, our goal is to empower key individuals within businesses to generate value, achieved through an innovative application that simplifies the process. My focus is on driving operational excellence and making a significant impact in coaching. I am committed to collaborating with a dedicated team and contributing to the continuous growth of our organization.

During this period, my focus was on providing strategic consulting to entrepreneurs, influencers, content creators, and start-ups, with a strong emphasis on digital product and service development. My role included structuring launch strategies and managing effective sales systems to ensure viability in the digital marketplace.My organizational experience and unwavering support contributed to the growth and success of my clients, driving their projects from the ideation stage to materialization in the digital world.

During my time at Accenture, I had the opportunity to actively participate in a variety of strategic projects in the field of customer experience consulting and digital transformation. These experiences allowed me to gain profound industry knowledge and develop valuable skills in creating innovative and strategic solutions for major clients. My contributions included:- Pioneering digital trends in the Travel sector for 2019.- Organizing and developing customer loyalty strategies with the implementation of blockchain.- Involvement in digital transformation projects within the customer experience domain for renowned hotel chains and airlines.My journey at Accenture has provided me with a unique perspective on the significance of digital transformation and customer experience within the industry. It has allowed me to work on high-impact and relevant projects in the realm of consulting and technology.

During my tenure as a Sales Executive at SeaLand, I faced significant challenges while navigating the crisis in Venezuela. However, this experience provided valuable learning opportunities, allowing me to:- Represent Venezuela on a continental level: I had the honor of representing Venezuela in various countries throughout the Americas, explaining the country's currency systems, profitability, and the process of exporting to Venezuela. My visits included Chile, Ecuador, Peru, Argentina, and Panama.- Export Promotion: I made substantial contributions to the promotion of exports to and from Venezuela, resulting in a noticeable increase in exports.My time at Maersk equipped me with valuable skills and knowledge, including:- Salesforce Management: I received training and worked with Salesforce, a powerful customer relationship management (CRM) tool, to optimize sales operations and data management.- Sales College: I participated in the Sales College program, where I was trained in the Persuasive Selling Model and had the opportunity to consistently apply these techniques in my weekly work.

From my early days at Maersk, I took the helm of the E-Commerce project, which later evolved with the emergence of the SeaLand brand. In this leadership role, I led the E-Commerce team for the Caribbean Cluster.My responsibilities included creating a new website for SeaLand, from conceptualization to implementation, to enhance our customers' experience.Additionally, I had to work closely with clients to facilitate the transition to the new digital platforms. I provided training to both clients and my internal team, ensuring the effective adoption of the new technologies we were implementing.This challenge allowed me to play a crucial role in the digital transformation of Maersk/SeaLand in the Caribbean Cluster and strengthen relationships with clients and internal teams. I am proud to have contributed to a more robust and efficient online presence and to have improved the customer experience in the Caribbean region.

I began my career at Maersk, where I assumed the responsibility of managing key company accounts in Venezuela. Later, with the transition to SeaLand, I took on the leadership of the Customer Experience team.In my role in Customer Experience, my focus was on understanding and monitoring the end-to-end logistics chain, gaining a deep understanding of customer needs, generating reports, and ensuring that maritime transportation services met the highest standards.Additionally, during this phase, I participated in various projects and training programs that enriched my ability to enhance the customer experience, including:NPS Implementation: I led the implementation of the Net Promoter Score (NPS), a fundamental metric for assessing and improving customer satisfaction.Visual Management System (VMS) Update: Weekly management of a key indicator system aimed at improving customer satisfaction.E-Commerce: I was involved in the entire implementation and training project for E-Commerce, allowing me to understand and adapt to digital trends in maritime transportation.I particularly highlight my participation in the CARE PRO program, a multi-level program that focused on cultivating a proactive mindset, developing strong customer relationships, and taking ownership of each client and project. This program consisted of three phases: Foundation, Understanding and Managing Dissatisfied Customers, and a Proactive Approach.My experience in Customer Experience equipped me with strong skills for understanding customer needs, enhancing satisfaction, and building solid relationships in the logistics and maritime transportation environment.