We specialise in providing solution focused advice to SMEs, who choose to outsource their people and culture function, nationally throughout Australia. Our goal is to integrate business strategy with employees therefore obtaining greater employee engagement, focus, productivity and ultimately improved bottom line.Industry experience includes: health and wellness, medical, construction, textiles, hospitality, IT Services, motor sports/mechanics, strata management and the NGO Sector.We provide professional advice in areas such as:* Recruitment and Selection* Remuneration i.e. salary and minimum award entitlements* Termination and Redundancy* Performance Counselling* Workforce Planning* Policies and Procedures* Training and Development* Employment agreements* Generalist HR support* Work Health and Safety* Coaching and developing managers Training and Development * DISC Workshops* Manager Training (Communication, managing performance, engagement, team building, reward and recognition)* Culture and Team Building * Recruitment and Selection * Establishing policies and procedures

My role provided Quality Assurance support across On Track with a focus on continuous improvement to ensure the organisation is recognised for its commitment to excellent service delivery. This involved coordination and implementation of best practice across all service streams within On Track. My role included the following:- Coordination of the Continuous Quality Improvement Process across the Homelessness, Community Housing, Mental Health, Disability Employment and Disability Services- Advising and supporting Service Coordinators/Managers to improve service delivery and meet funding requirements- Developing process maps/flowcharts to improve efficiency across the organisation- Facilitate and drive through the development of new initiatives such as performance trackers and processes- Conducting site inspections and internal audits to ensure compliance with WHS, Service Standards other quality requirements - Implementing a robust document management process, ensuring all documents and policies met with organisational and service standards- Developing new policies and procedures and ensuring existing ones meet with requirements and current practice- Proofreading and editing to ensure accuracy and compliance with internal and external requirements- Understanding of the different services, their individual commitments, requirements and standards- Ensure compliance with external accreditation such as ISO 9001:2008 and QIC- Developing a social media presence- Coordinating projects.

A varied and challenging role working for a corporate advisory firm. My duties included the following:- AFSL compliance monitoring- Book keeping using MYOB: Payroll, BAS, IAS, expenses, account reconciliations, invoicing, accounts receivable and payables- Implementation of processes and controls to improve efficiency and mitigate risk in a growing company- Managing the day to day functioning of the office.

Practice Operations Manager Management of the business support team and practice-based administrative functions to ensure improved performance and compliance in all areas. Proactively contributed to areas of business and strategy. - Business support team manager- Contribute to the development of the Practice Strategic Plan- Liaise directly with key clients to ensure compliance with commercial agreements- Working along side the Practice Head to ensure all Practice targets are met:- Ensuring consultants are utilised/sold on client work - Individuals are meeting training requirements- Overseeing WIP and debt management across the practice- Management of internal budgets- Supporting business development activities such as: - Proofreading and contributing to tender proposals - Ensuring all Practice prospects are risk evaluated - Monitoring proposal and sales activities- Manage performance appraisal/compensation process and performance issues- Responsible for writing, reviewing and approving Practice Communications- Accountable for ensuring accuracy of firm-wide management systems- Accountability for department functionality. Group ISO 9001:2000 Compliance Manager - Manage and ensure Group Compliance of ISO 9001:2000 - Creating and maintaining a ‘Quality’ manual- Implementation of an internal audit programme and analysis of results- Implementing a continuous improvement process- Training internal auditors- Developing and delivering compliance workshops.