Nina Phillips, Pcqi Email & Phone Number

Oxford, Gb

United Kingdom

United Kingdom

I lead the delivery of programs of process improvement projects, as well as management of the core continuous improvement standards and infrastructure that underpin the business operating ability including process management, metrics, control and automation. • Proactively lead process improvement programs and projects, delivering against financial targets for efficiency savings and ensuring that work is regularly reported• Contribute to strategic planning for continuous improvement… Show more I lead the delivery of programs of process improvement projects, as well as management of the core continuous improvement standards and infrastructure that underpin the business operating ability including process management, metrics, control and automation. • Proactively lead process improvement programs and projects, delivering against financial targets for efficiency savings and ensuring that work is regularly reported• Contribute to strategic planning for continuous improvement service delivery to the business and to Continuous Improvement team decision-making and thought leadership • Work with stakeholders across the business to define improvement areas, measuring the current process by collecting data, analysing the relevant data, optimizing the process and controlling the process output to maximize product and service quality.• Accountable for the smooth running of day-to-day provision of standards and infrastructure for continuous improvement services to the business (e.g. DBPM, process control, lean project management practice, operational analysis, quick win management, training provision).• Work closely with other Head to drive consistency and coherence and to provide relevant support where required to maintain a culture of high standards of practice and acting as a role model exemplar of this.• Provide Lean expertise to support business processes and improve workflows to support customer focused and revenue generating initiatives and ensuring alignment with corporate priorities and other improvement and technology projects• Communicate effectively with stakeholders across the business, using multiple channels and formats, based on clear communication planning and strong influencing skills• Collaborate with the wider business on the implementation of process change, using effective change management techniques• Proactively manage the progress of project activity Show less

I currently manage strategic process improvement projects at Taylor & Francis and build a culture of operational excellence as part of a global, cross-departmental community of Lean Six Sigma practitioners.I manage multiple projects within and across departments, to deliver efficiency savings, direct cost savings, drive or protect revenue. I have experience of matrix management for project leads within other departments and I coach and support Lean Six Sigma practitioners up to Green Belt… Show more I currently manage strategic process improvement projects at Taylor & Francis and build a culture of operational excellence as part of a global, cross-departmental community of Lean Six Sigma practitioners.I manage multiple projects within and across departments, to deliver efficiency savings, direct cost savings, drive or protect revenue. I have experience of matrix management for project leads within other departments and I coach and support Lean Six Sigma practitioners up to Green Belt level whilst delivering white and yellow belt training.l build effective relationships with key senior stakeholders to ensure clear understanding of requirements and strategic priorities, open and ongoing communication, enabling timely delivery of projects with measurable outcomes.• Create, manage and deliver process improvement project streams within and across departments.• Report consistently and clearly on project progress, financial and business impacts, using agreed and accessible project management tools and communication channels.• Effectively communicate with, influence and challenge project sponsors and other senior stakeholders.• Identify and document project risks, ensuring strategies are in place to mitigate risks and minimize negative impacts to the project and interrelated processes.• Provide coaching and support to Lean Six Sigma Green Belts and Lean champions across the business.• Advise on and support the creation of metrics and reporting to support improvement activities and drive operational excellence.• Advise on best practice around the creation, dissemination and maintenance of process documentation, including change management processes.• Deliver Lean Six Sigma training at White and Yellow Belt levels across the company.• Maintain, use and share up-to-date knowledge of continuous improvement methodologies, including Lean Six Sigma.• Work with the wider Global Operations team to deliver Global Operations strategy and targets. Show less

The purpose of the role is to deliver and support process improvement projects working across the business with identified stakeholders. I build effective relationships with key stakeholders to ensure communication and clear understanding of requirements, enabling timely delivery of projects with measurable outcomes. I champion the development of a collaborative, knowledge-sharing and continuous improvement environment to build a culture of operational excellence.Key… Show more The purpose of the role is to deliver and support process improvement projects working across the business with identified stakeholders. I build effective relationships with key stakeholders to ensure communication and clear understanding of requirements, enabling timely delivery of projects with measurable outcomes. I champion the development of a collaborative, knowledge-sharing and continuous improvement environment to build a culture of operational excellence.Key Accountabilities• Work with the business on the initial identification, scope and expected outcomes (with estimated benefits) of proposed business improvement opportunities • Manage and deliver effective process improvement projects, working with the business• Stakeholder management• Advise on best practice around the creation, dissemination and maintenance of process documentation, including change management processes• Manage and advise on documentation of lessons learnt and feedback loops to ensure continuous improvement and best practice• Consistent reporting of project progress using agreed and accessible project management tools• Promote knowledge sharing, e.g. by identifying appropriate experts, creating communities of practice, and advising on effective use of newsletters, SharePoint, noticeboards, reference libraries and technological solutions• Maintain, use and share up-to-date knowledge of continuous improvement methodologies, including Lean Six Sigma• Work with team to deliver Global Operations strategy and targets Show less

The purpose of the role is to drive continuous improvement and promote a culture of excellence by delivering improvement projects, developing and reporting on departmental KPIs, ensuring that process documentation and our training and development programme are fit for purpose. The role-holder will build effective relationships with key stakeholders to ensure communication and clear understanding of requirements, enabling timely delivery of projects with measurable outcomes. • Manage… Show more The purpose of the role is to drive continuous improvement and promote a culture of excellence by delivering improvement projects, developing and reporting on departmental KPIs, ensuring that process documentation and our training and development programme are fit for purpose. The role-holder will build effective relationships with key stakeholders to ensure communication and clear understanding of requirements, enabling timely delivery of projects with measurable outcomes. • Manage and deliver effective quality and continuous improvement projects for the Production Department, aligned to agreed strategy and goals.• Advise on best practice around the creation, dissemination and maintenance of process documentation, including change management processes.• Manage and advise on documentation of lessons learnt and feedback loops to ensure continuous improvement and best practice.• Work with supplier management service delivery managers to support knowledge sharing, feedback and root cause analysis to deliver quality with our suppliers.• Develop, maintain and monitor quality performance reporting for the Production Department, aligned to agreed strategy and goals.• Manage and support the design and delivery of high-quality, effective training and development interventions for the Production Department, aligned to agreed strategy and goals.• Evaluate training events, identify and advise on improvements to materials and delivery where appropriate, and report on these.• Promote knowledge sharing, e.g. by identifying appropriate experts, creating communities of practice, and advising on effective use of newsletters, SharePoint, noticeboards, reference libraries and technological solutions.• Maintain, use and share up-to-date knowledge of continuous improvement methodologies, including Lean Six Sigma.• Work with Quality Management Specialists to deliver Quality Management Team strategy and goals. Show less

Oxford, United Kingdom

Responsible for processing gratis copies, liaising with Bookpoint over customer service issues. I was also responsible for the creation of and updates to product records for Guilford Press, directly in GT and via mass upload processes. I provide reports and analysis on product data and on KPIs. I worked on process improvement projects relating to the processing of gratis requests, and product metadata updates.Previously, I was responsible for the processing of lecturer inspection copies… Show more Responsible for processing gratis copies, liaising with Bookpoint over customer service issues. I was also responsible for the creation of and updates to product records for Guilford Press, directly in GT and via mass upload processes. I provide reports and analysis on product data and on KPIs. I worked on process improvement projects relating to the processing of gratis requests, and product metadata updates.Previously, I was responsible for the processing of lecturer inspection copies and handling of queries relating to the requested product using Salesforce. I also provided support and reports to the executive and managers within the team, including the monthly CAS reports and VitalSource statistics.I have been involved in the testing and roll out of the new electronic inspection copy system for Taylor and Francis, and became a key contact for sales and the textbook marketers through the knowledge gained through my involvement in this project. Show less

During my time at Bookpoint I was privileged enough to work across various departments and gain invaluable skills. Three years in the Taylor and Francis Customer Service team saw me work on a range of tasks including managing the query inbox and liaising with the appropriate Taylor and Francis contact to resolve any query. Processing web orders and ensuring that orders reached their destinations with minimal interference. I was seconded to cover in the warehouse and had the opportunity to… Show more During my time at Bookpoint I was privileged enough to work across various departments and gain invaluable skills. Three years in the Taylor and Francis Customer Service team saw me work on a range of tasks including managing the query inbox and liaising with the appropriate Taylor and Francis contact to resolve any query. Processing web orders and ensuring that orders reached their destinations with minimal interference. I was seconded to cover in the warehouse and had the opportunity to manage a large team whilst also working with the quality director.Duties included but were not limited to the following;• Look after all spreadsheets that monitor courier queries and inspection queries and report on these to improve service. Check courier bills as they are received to ensure that charges are being billed correctly within departments. Deal with all courier queries and respond to these within the designated timescales so that orders are not returned unnecessarily. Report on courier exceptions and transfer information to spreadsheets for analysing. Deal with all internal courier issues and file claims where necessary.• Managing a large team of operators as a senior operator in the pick and pack department. Hosting daily meetings, carrying out staff appraisals and training as required. Also knowing when to order more temps when the workload deemed this necessary. Completing daily reports for the senior management team. Manager other areas of the warehouse when required.• Seconded to work on Quality Assurance projects I was tasked with identify areas were costs were being unnecessarily incurred. Ensuring that all customers were set up with the correct shippers. I maintained these findings on the appropriate spreadsheets and fed back as required to the quality assurance manager. I also proposed new ways in which to kept courier exceptions and costs to a minimum. • I was a Health and Safety representative and held a valid first aid certificate. Show less