• Reviewed written work products and edited text as necessary to ensure the objective of the written composition is achieved• Developed procedures and artifacts to assist a DoD component with its transition to the Risk Management Framework (RMF) in accordance with DoDI 8510.01• Coordinated with a team of Subject Matter Experts to ensure all deliverables, templates, and contractual content met the customer’s needs, and DoD and NIST policy requirements• Coordinated with the DoD executives, representatives, vendors, and other project stakeholders to establish technical specifications and develop the material for the DoD component’s RMF process• Briefed the customer on procedures and explained technical Information Assurance (IA) and Cybersecurity ideas in a manner such that the customer can understand the RMF• Reviewed DoD agency technical procedures, Health IT policies e.g. Protected Health Information (PHI), regulatory requirements, templates, and IA industry best practices including Agile and System Development Life Cycle (SDLC) to integrate in documentation• Prepared charts, visuals, project plans, and forms to support the DoD component’s documentation drafts and project scheduling using MS Visio, Word, Project, and Excel

• Provided first line technical software support to end users of the Federal Head Start program• Communicated effectively by phone, chat, and email with internal contacts, contractors, and Federal users regarding software, education, and policy questions• Assisted with user configuration of software, including complex troubleshooting techniques• Tested software for defects by collaborating with QA team, used software debugger tool, researched output using relational databases, and documented issues

• Analyzed data and organized publication for Internal Affairs contribution to 2012 Annual Report• Created visual aids out of investigative data for proposing official to make personnel decisions• Produced relevant charts and maps by receiving data from investigators for case exhibits• Authored memos daily for senior management about sensitive personnel investigative matters• Edited investigative summaries for permanent record in USMS Internal Affairs case files• Worked as colleague and backup for technical writer, assisting on workload and editing

• Database operation point of contact for 40 regional field office victim specialists on a daily basis• Generated and modified an average of 191 letters monthly from victim specialists to the public• Set personal deadlines for 100+ VNS requests on average monthly, in addition to team projects• Provided technical support or on-the-job training for VNS users based on custom analysis • Selected as lead editor for living job training and documentation guide referenced by OVA unit• Trusted with exclusive VNS superuser functions and sensitive TSJP custom assistance• Represented VNS team at New Agent Training and out-of-state AG Guidelines Training

• Connected with students and academic personnel by analyzing an average of 20 cases daily• Thoroughly investigated various SAT issues while collaborating with teammates and vendors• Training in whitemail, case assignment, and an internal publication mentorship• Implemented Admin, CAT, PRC CRM, Lawson, SIR, and other internet based tools

• Interpreted lesson plans often without in-room support to lead 4 classes of 30 students daily• Kept a diligent schedule while organizing all completed work from the days’ tasks• Team-taught with experienced teachers regularly to develop topics for the current lesson• Frequently used email, telephone, and kept track of forms for substitute requests