Nina Samson Email & Phone Number

Piscataway Township, Nj, Us

Piscataway, New Jersey, United States

Quezon City, National Capital Region, Philippines

• Headed the Reports and Analytics function under the Business Excellence and Compliance group with full control, access management, and ownership of the department SharePoint records.• Designed and managed the department’s official BI reporting tool (Microsoft Power BI and SharePoint) for tracking and monitoring various fraud incidents and findings closure while providing in-depth data analysis on root cause and trends.• Prepared and published executive-level department reports and… Show more • Headed the Reports and Analytics function under the Business Excellence and Compliance group with full control, access management, and ownership of the department SharePoint records.• Designed and managed the department’s official BI reporting tool (Microsoft Power BI and SharePoint) for tracking and monitoring various fraud incidents and findings closure while providing in-depth data analysis on root cause and trends.• Prepared and published executive-level department reports and presentations for Top Management visibility.• Country-level pandemic support: monitored and evaluated utilization on daily transportation arrangements and costs provided to staff. Show less

Quezon City, National Capital Region, Philippines

• Conducted regular validation of employee data processing in Workday and local payroll system to ensure all input are in sync – including attrition and other employee data.• Managed all access requests to internal payroll system based on internal requirements and access policy.• Primary POC for employee record audits (SOX) and process audits.• Handled reportorial requirements related but not limited to headcount, attrition, payroll and all other ad-hoc reports.

Quezon City, National Capital Region, Philippines

• Prepared and executed end-to-end policy and process reviews and audit plans to ensure compliance with internal controls, international standards, and contractual requirements, to detect potential financial leakages and operational risks, and to identify improvement opportunities and custom recommendations based on corporate and organizational objectives and direction.• Major audit reviews conducted with identified high potential dollar losses include: Biometrics and Timekeeping, Leave and… Show more • Prepared and executed end-to-end policy and process reviews and audit plans to ensure compliance with internal controls, international standards, and contractual requirements, to detect potential financial leakages and operational risks, and to identify improvement opportunities and custom recommendations based on corporate and organizational objectives and direction.• Major audit reviews conducted with identified high potential dollar losses include: Biometrics and Timekeeping, Leave and PTO Policy, Full and Final Pay Process, KPI Hit Rates Review, Floaters and Redeployment, Overtime Review, Teambuilding Fund, Employee Referral Program, Gift Certificates Audit, Cash Advance, and others.• Developed, streamlined, and implemented compliance and governance frameworks with emphasis on employee awareness and education, risk analysis (FMEA), contract compliance, and information security.• Headed and designed the structure on the organization’s Document Control Management, including compliance audit, as part of ISO/IEC 27001 Information Security Management System (ISMS) requirements (2013 to 2014).• Provided support in the testing and other related activities for the organization’s ISMS and Business Continuity Management frameworks (2013 to 2014) such as risk assessment and business impact analysis.• Wrote departmental reports for Top Management visibility and manages tracking of review findings and closure rate. Show less

Quezon City, Philippines

• Completed responses to Request for Proposals (RFPs), Request for Information (RFIs) and other similar correspondence by coordinating with different support and operations units for potential accounts and clients.• Assisted in the preparation for the Business Case/Pricing Proposal by analyzing client requirements, preparing clarification questions, researching on client background, and data gathering with Human Resources, Workforce, Information Technology, Operations, and Finance.•… Show more • Completed responses to Request for Proposals (RFPs), Request for Information (RFIs) and other similar correspondence by coordinating with different support and operations units for potential accounts and clients.• Assisted in the preparation for the Business Case/Pricing Proposal by analyzing client requirements, preparing clarification questions, researching on client background, and data gathering with Human Resources, Workforce, Information Technology, Operations, and Finance.• Arranged logistics required for client visits, which include presentation material, agenda, budget, and coordination with functional groups. Show less

Muntinlupa City, Philippines

• Created Multi-Trade contracts (compiling rates, surcharges, additional and qualitative issues) within applicable regulatory guidelines and APL standard processes using the Contract Negotiation Workbook tool, including pending revisions based on information provided by Sales and Trade Pricing.• Initiated contract and subsequent amendments filing with the appropriate government agencies through the Contract Administration team.

Quezon City, Philippines

• Received inbound and made outbound calls to a US-based telecommunications company's clients regarding their DS1 data services and concerns, which include MPLS, MLPPP, frame relays, and point-to-point connections.• Troubleshot and referred to respective departments issues of company clients using appropriate tools and decision-making based on company protocol and guidelines.• Negotiated and coordinated with other support centers (i.e., NOCs, external and internal business partners) all… Show more • Received inbound and made outbound calls to a US-based telecommunications company's clients regarding their DS1 data services and concerns, which include MPLS, MLPPP, frame relays, and point-to-point connections.• Troubleshot and referred to respective departments issues of company clients using appropriate tools and decision-making based on company protocol and guidelines.• Negotiated and coordinated with other support centers (i.e., NOCs, external and internal business partners) all sectionalization and testing plans of T1s to properly restore service within designated schedules.• Served basic router troubleshooting for the client's integrated network connectivity services. Show less