Nina Skovsted Email & Phone Number

Denmark

Copenhagen

UX design consultantI have concept developed, wireframed, user tested and advised clients such as EWII, Djøf, Falck, Nets and others.

Implementation Center For Property Assessment

I design the interface for the caseworker-facing part of the new Property Assessment system. Here, I research, develop concepts, design mockups and interactive prototypes and hand over for development. I work in a small agile team together with developers, business analysts, architects, product owner, scrum master and the State's attorney, etc. As the.

Digital Development And Innovation

Within the Danish Ministry of Taxation I was a part of the Innovation and IT-department, which operates in small, agile teams. Here, I was engaged in developing innovative digital solutions for the ministry's business domains and internal work processes.I have been designing for Augmented Reality with Microsoft HoloLens within the domain of Energy.

The journey began with a feature in the newspaper Berlingske Tidende, which turned into my danish blog www.hvadskulledetvære.dk about customer service. The blog also resulted in a launch party and a lawsuit.On my blog I discussed, commended and criticised Danish companies, their customer service and service design seen from the perspective of a customer..

Copenhagen Area, Denmark

At the Media agency, Mediabroker, I developed and executed customised digital strategies for web and mobile campaigns in accordance with outlined KPIs. In order to customise each strategy I implemented segment cookies on websites in order to track data on which I developed personas based on statistical data. A carried out an ongoing analysis of segment.

Copenhagen Area, Denmark

At the tech start-up ARPEDIO I designed and implemented a customer support platform incl. content as a help to self-help strategy. I had responsibility of the day-to-day operation on the support platform, while I at the same time identified and visualised user journeys.I helped out with social media management (Twitter, Facebook, LinkedIn) on a daily basis.

Copenhagen Area, Denmark

As part of the Nasdaq Market Data team, I connected international banks and investment companies to global data products (GDP) such as Nordic Equity Totalview, Derivatives, Commodities, End-of-Day, Fixed-Income among others. I had an ongoing contact with Market Data Vendors such as SIX, Bloomberg, Thomson Reuters etc. and maintained and updated databases.

Copenhagen

As a service assistant I was responsible for the targets and balancing cash accounts on Sundays. Moreover I planned and carried out a workshop about upselling and customer segments for the team. KEYWORDS: Customer service, facilitating, workshop, sales.

London, Storbritannien

By living and working in London for almost a year, I gained a fluent English. I worked as a service assistant in a Pandora franchise, where I participated in several workshops about sales and service arranged by the Pandora head office in London.I performed a high level of customer service according to the Pandora standards, which resulted in a.

At the advertising agency Nørgård Mikkelsen I was the only full time office assistant. Therefore, my primary responsibility was to make the everyday life at the agency with 90 employees run as smooth as possible. This included breakfast, setup for meetings, mail distribution etc. Other duties under my responsibility included copying, ordering food for.

Odense Området, Danmark

At Berlingske Tidende, I was employed in the telemarketer department where I actively engaged existing, former and potential new customers via telephone. I attended several sales courses such as ”The high-performer”, ”The psychology of the sale” og ”The technique of the sale”. KEYWORDS: Pitching, sales, marketing, customer relations.

Masters Degree, Digital Design And Communication

Bachelor Degree, Business And Psychology

Activities and Societies: Group coordinator for approx. 100 students, mentor for an exchange student, member of the academic committee.

Major Political Culture

Erasmus student in the spring semester 2013. Here I found that I have an insane self-discipline, can memorize the entire history of Europe.

English A-Level, Social Science B-Level

Education record