Niña Peterine Sheen Suico Email & Phone Number

Las Pinas, Ncr, Ph

-Developed and executed comprehensive client service strategies to drive retention, satisfaction, and revenue growth.-Collaborated closely with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new business-Established performance metrics and KPIs to measure team effectiveness and individual performance, driving accountability and results.

Sydney, New South Wales, Australia

-Maintaining direct communication between the company and its clients to ensure the smooth flow of project operations, meeting the clients' specifications and business goals.-Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.-Drive the end-to-end digital marketing strategy for our LinkedIn company page, ensuring impactful execution and management.-Prepare reports and analytics on the overall performance of the… Show more -Maintaining direct communication between the company and its clients to ensure the smooth flow of project operations, meeting the clients' specifications and business goals.-Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.-Drive the end-to-end digital marketing strategy for our LinkedIn company page, ensuring impactful execution and management.-Prepare reports and analytics on the overall performance of the sales and marketing campaigns, including ROIs and KPIs. Show less

Singapore

-Serve as the main point of contact in all matters related to client concerns and needs-Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients-Handle inquiries and requests from customers and address their needs-Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

London, England, United Kingdom

-Checking availabilities of testers, account managers and clients to schedule scope calls, also ensuring attendees get the invites and accepted it.-Getting the scope sheet and all necessary information of the project from Account Managers-Ensuring correct days are received from the testers and then choosing the best offer.-Ensuring all scoped days and service details is properly logged in the records.

Hong Kong Sar

-Recruits, interviews, hires and trains departmental supervisory staff.-Oversees the daily workflow of the department.-Acts as a liaison between the customer service department and other divisions in the company.-Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.

Hong Kong Sar

Spearheaded the execution of 13% Over-The-Counter (OTC) cryptocurrency trades, managing large transaction volumes with a focus on minimizing market impact and maximizing profitability.Built and maintained a portfolio of satisfied institutional clients, resulting in repeat business and positive referrals.Analyzed cryptocurrency market trends and data to forecast price movements, delivering reports that enhanced trade decision-making processes and contributed to a 15% increase in… Show more Spearheaded the execution of 13% Over-The-Counter (OTC) cryptocurrency trades, managing large transaction volumes with a focus on minimizing market impact and maximizing profitability.Built and maintained a portfolio of satisfied institutional clients, resulting in repeat business and positive referrals.Analyzed cryptocurrency market trends and data to forecast price movements, delivering reports that enhanced trade decision-making processes and contributed to a 15% increase in portfolio returns. Show less

Dubai, United Arab Emirates

-Conducts free crypto brokering classes on the Blitz Broker Program, tracking students' progress and classes.-Managed incoming and outgoing calls and messages, answered inquiries, and organized database.-Promoted productivity by handling schedules and correspondence.-Located needed information for different topics by conducting physical or digital searches

Shanghai, China

-Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges.-Verified candidates, conducting background checks and connecting with references.-Evaluated applicants, reviewed resumes, and conducted interviews with a consistent set of assessment criteria.

-Auditing orders and ensuring that all the orders are correctly treated according to their status.-Sending emails to store managers regarding each transaction's status: already sold, not yet sold, or to be returned.- Check if the orders have the correct information, such as the tire brand, model, and size.- Properly endorsing to be returned orders to the returns team.

-Collected data for entry from multiple sources.-Coded, searched, extracted, and interpreted information to determine correct input procedure.-Entered large volume of information daily with high degree of accuracy.

-Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.-Handled customer inquiries, billing questions, payments, and service requests.-Documented, researched, and resolved customer service issues.

-Safeguarded data accessibility through effective file management and organization.-Verified data accuracy by consistently reconciling work with documentation.-Prepared documents for scanning by removing staples and sorting in correct order.-Enforced compliance with data security policies while handling sensitive documents. Staged documents for destruction in secure shred containers following entry and quality control.-Coded, searched, extracted, and interpreted information to… Show more -Safeguarded data accessibility through effective file management and organization.-Verified data accuracy by consistently reconciling work with documentation.-Prepared documents for scanning by removing staples and sorting in correct order.-Enforced compliance with data security policies while handling sensitive documents. Staged documents for destruction in secure shred containers following entry and quality control.-Coded, searched, extracted, and interpreted information to determine the correct input procedure. Show less

-Greeted, assisted, and directed visitors in a pleasant and professional manner.-Ran smooth shifts each day, checking operations regularly and correcting problems without delay.-Maintained impeccable records, schedules, and financial accounts.-Collected payments for services and updated accounts to reflect new balances.