Nina Sutton work email
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Nina Sutton personal email
With a robust background in program management and strategic business transformation at Severn Trent and previously British Gas, my focus has been on implementing innovative solutions that enhance operational efficiencies. Leading the emergency COVID response project, we introduced a ground-breaking telephony platform, transitioning to remote call handling and establishing a resilient customer service framework.My tenure as Strategy and Transformation Programme Manager for Fleet saw the delivery of an 8 year Strategy and establishment of a multi phase realisation plan of the Transformation., Thanks to our agile approach and collaborative team efforts, I am steering initiatives towards achieving a carbon-zero fleet by 2030, both EV and alternative fuel, integrating new fleet management systems and advocating for sustainable, process-optimised methods across the organization.
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Head Of Transformation And PmoBaxiLeicester, Gb
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Head Of DeliverySkewb Ltd Jul 2024 - PresentWarwick, West Midlands, Gb -
Program Manager Severn TrentSevern Trent Mar 2021 - Jul 2024Coventry, England, Gb -
Transformation ManagerSevern Trent May 2020 - Mar 2021Coventry, England, GbCurrently Project Managing an emergency Covid response project to deliver a new telephony platform that will revolutionise the ways of working across Severn Trent and enable remote call handling as a full Call Centre contingency solution. First phase went live following a rapid and highly pressured 14 week agile development with full deployment is now underway across the company.
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Planned Career BreakCareer Break Sep 2019 - May 2020
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Senior Project Program ManagerCentrica Jan 2015 - Sep 2019Windsor, Berkshire, GbDevelopment of a 5 year strategic plan encompassing analysis and vision generation across all functions, including planning, customer services, field work force, billing and debt management, ensuring, people, customer and culture were central to the hardware, software, process and deployment solutions -
Business Change Manager - Programme LeadCentrica Oct 2010 - Jan 2015Windsor, Berkshire, GbProgramme Manage a cluster of Projects related to Field Workforce Management. Ensuring strategic alignment of change initiatives, and challenging delivery cost, time and quality.
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Customer Development ManagerCentrica Jun 2009 - Oct 2010Windsor, Berkshire, GbProactively manage the internal customer relationships with the British Gas Supply Chain. Developing new process, technical design of equipment used by the field workforce, and the interfacing business departments from various business units. Focus; delivery of improved effeciency of field workforce, projects included; Vanstock reprofiling, Flu Gas Analiser rationalisation and procurement, Spares by Post outsourcing.
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Operations Manager - National Distribution CentreCentrica Aug 2004 - May 2009Windsor, Berkshire, GbResponsible for the management of the National Distribution Centre; warehouse and distribution network of the British Gas Supply Chain.In 2003 a project was started investigate the utilisation of the existing warehouse operation, this found that it was over utilised and under optimal efficiency. I was the Operational lead in the project team and was involved in project planning and delivery of process review and redesign, scoping of the new operation, including negotiating new T&Cs for the workforce with TU, hard and software selection, procurement process, migration of operation from one warehouse to another, staff engagement programme during transition, fault management and recovery, Comms planning, training plans, distribution network planning and risk mitigation. At the same time maintaining BAU and the expected standard of service to support the business.
Nina Sutton Skills
Nina Sutton Education Details
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University Of LeicesterEconomics And Law - Majoring In European Studies
Frequently Asked Questions about Nina Sutton
What company does Nina Sutton work for?
Nina Sutton works for Baxi
What is Nina Sutton's role at the current company?
Nina Sutton's current role is Head of Transformation and PMO.
What is Nina Sutton's email address?
Nina Sutton's email address is ni****@****ica.com
What schools did Nina Sutton attend?
Nina Sutton attended University Of Leicester.
What skills is Nina Sutton known for?
Nina Sutton has skills like Change Management, Program Management, Customer Experience, Process Engineering, Business Analysis, Business Process, Operations Management, Team Leadership, Call Center, Strategy Development, Process Improvement, Contract Management.
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