Nina Wilkinson Email & Phone Number

San Francisco, CA, US

San Francisco, California, US

San Francisco, California, US

San Francisco, CA, US

Scaled the CS team from 1-16 CSMs. Reduced our churn from 26% to 5.8% in less than 2 years. Responsible for generating 52% of net new revenue from expansion opportunities. Owned GTM strategy and ICP development for MM and Enterprise segments. Managed 7-figure deals with C-Suite teams at our top customers: Verizon, Capital One, HelloFresh, Oscar Health.

Austin, Texas, US

Proudly built the Customer Success team from 1 to 24 people, across 3 locations, in ~2 years. Grew recurring revenue for the team by 11x working with F500 and high growth start up companies such as Dyson, HelloFresh, L'Oreal, Quip, Heartland Food Products, Poshmark, Tuft & Needle et al. AspireIQ is leading the evolution of influencer marketing away from a.

Milwaukee, WI, US

• Mobilize is the 1st SaaS platform that helps businesses mobilize members of marketplaces, platforms and programs. As a founding team member and the Customer Success Director I'm building and stewarding our customer.
• Oversee all customer related activities: onboarding, account management, and technical support.
• Successfully implemented Mobilize clients including Looker, Docker, Mastercard, Microsoft, Google Developer Relations, ETSY, Brit+Co, Meetup, Verizon Ventures, Prezi, Siemens, UBER
• Developed training process and onboarding methodology for all new customers
• Created case studies and wrote product and feature launch announcements
• Implemented a thorough customer success process that includes:– Customer health scoring– Business review processes– Proactive account management– Successfully negotiated renewals, and expansions for existing.

San Francisco, California, US

• Build and maintain 35+ client relationships by responding quickly and thoughtfully to customer emails and calls as well as making client visits and sending notes and/or treats to surprise and delight office managers.
• Increase month-over-month profit by up-selling existing customer base.
• Prioritize and manage multiple work streams and deadlines.
• Food-For-All 2013: conceived, planned, and executed ZeroCater's largest fundraising, food-tasting event for 700+ people at SF Public Works. Coordinated with vendors, sponsors, and Tech Gives Back participants as well.
• Responsible for creating social media and marketing strategy and serving as first point of contact for customer services issues via social channels.

New York, New York, US

• Work with account, technology, and creative teams to ensure successful execution of projects for both B2C and B2B clients.
• Responsible for drafting complex copy and correspondence for worldwide distribution.
• Responsible for building and maintaining client relationships.
• Manage client accounts, maintaining timelines, activity trackers, research, and day-to-day client communication.
• Responsible for community management, reporting, and strategic digital recommendations for Microsoft Worldwide Partner Group (WPG).
• Responsible for drafting social media content for Microsoft's WPG Twitter, Facebook, and LinkedIn campaigns.

Paris, Ile De France, FR

• Create effective fundraising, multi-platform communications strategy for General History of Africa (GHA).
• Create databases of potential donors, collaborators, and members of international press to promote GHA.
• Assist Chief of Intercultural Dialogue Section (IDS) with budgets and implementation strategy.
• Design and write promotional brochure, Wikipedia page, Facebook page, and video for GHA.
• Support IDS team on all related communication and fundraising activities related to GHA project.
• Identify relevant archival footage from UNESCO and Bibliotheque Nationale de France archives for General History of Africa project.

Boston, MA, US

• Coordinate with corporate donors who partner with the MFA for special exhibitions, programs and events.
• Assist with fundraising activities related to corporate membership and corporate sponsorship programs.
• Digitize donor files into secure database and track donor progress.

• Produce client marketing materials, and PowerPoint presentations for CEO and COO.
• Maintain relationships with vendors and coordinate with finance department to ensure vendor bills are paid.
• Coordinate colleague interviews and coordinate travel logistics for candidates and new hires.

Boston, MA, US

• Developed software solutions for IT department at Global Headquarters.
• Created and maintain software and hardware inventory database.
• Proactively identified and completed IT projects that add value to the department and customers.

Northampton, MA, US

• Conceptualized and presented "Abandoned Beauty: A 19th Century Photographic Excursion through Egypt" exhibit.
• Independently researched and wrote accompanying wall labels, brochures and marketing materials. Assisted Chief Curator with research: wrote didactic materials for publication, and organized 3 exhibitions.
• Wrote correspondence, handled and photographed art objects and updated collections database software.

Washington, DC, US

• Presented research materials for water reallocation projects to African farmers in Namibia and South Africa.
• Provided analytical research on local African agricultural sub-systems.
• Assist World Bank team in developing PowerPoint presentations for final presentation with members of Namibian and South African government.

Master Of Liberal Arts, Museum Management

Bachelor Of Arts, Art History And African Studies

Bachelor Of Arts (B.A.), Art History, Criticism And Conservation