Nina Williams Email & Phone Number

San Antonio, Tx, Us

*Guided employees through the benefit enrollment process during annual enrollment.*Facilitated new hire enrollment and policy updates for reported life events.*Provided appropriate timelines and advised of needed information for polices updates and/or life event amendments.*Explained in non-technical terms available benefits to employees with inquiries regarding Medical, Dental, Vision, HSA, FSA, DCFSA, Life insurance for the employee and/or spouse and child, and any additional products offered by the employer.*Elevates sensitive customer requests when necessary for appropriate handling as approved by supervisor.

*Assisted with the Short-Term and Long-Term claim filing process for employer-based policies, both over the phone and through email.*Assisted with recording any updates on medical status given by the claimant, the claimant’s employer, and/or the appointed physicians.*In charge of completing life insurance claims for retired employees with beneficiaries or the next of kin.*Helped relay filling options and claims decisions for FMLA and PFML cases.*Aided in solving payment issues by using relevant systems and reference materials.

225 S East St, Indianapolis, In 46202

*Functioned as a resource for clients with queries on available individual dental plans.*Assisted clients in completing the enrollment process and/or informed of all available options for enrollment.*Facilitated claims management by providing instruction on the claim’s submission procedure, rectifying incorrect claim information, and consulting with dental clinics to obtain requisite information for claim completion.*Assisted patients in comprehending EOBs to clarify claim outcomes and advise of additional options when available.*Supported clients with inquiries about premiums, available coverage, and general account maintenance.

San Antonio, Texas, United States

*Providing customers with the organization’s service and product information.*Identifying, and escalating priority issues and reporting to the high-level management.*Processing forms, orders, and applications requested by the customers.*Maintained government-issued debit cards and client accounts.*Handling and resolving customer complaints regarding product sales to customer service problems.

San Antonio, Texas Area

Hybrid agent/ Entry level and level 2 agent.Assisted clients with account issues, website support, and debit card management.Explained technical information in clear terms to non-technical individuals to promote better understanding.

United States

*Trained, oversaw, and monitored new team members to strengthen performance and job expertise.*Receive payment by cash, credit cards, or vouchers.*Issue receipts, refunds, credits, or balances due to customers.*Count money in cash drawers at the beginning of shifts to ensure accurate money amounts.*Engaged clients in person and over the phone to answer questions and address complaints.

United States

*Provided base-level IT support to non-technical personnel within the business*Reviewed technical documentation and procedures.*Identified and solved technical issues with a variety of diagnostic tools.*Explained technical information clearly to non-technical individuals to promote better understanding.*Patched software and installed new versions to eliminate security problems and protect data.*Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Bachelor Of Business Administration - Bba, Accounting

Certification, Computer And Information Sciences And Support Services, 4.0