Niña Zita Balagot Email & Phone Number

Philippines

• Coordinate with HQ general manager the day to day issues and activities.• Monitor performance KPIs• Resource and Capacity planning for Manila team based on agreed budget targets• Attend to weekly management production meeting• Provide business support, consultancy or sales support to both internal team members and prospective and existing customers; This includes (but is not limited to) Manila, Singapore and Hamburg offices and customers either on- or off-site as required• Ensure business consultancy documentation related to specified projects is completed as per the project guidelines• Facilitate product discussion with the customers and the internal users.• Prepare product roadmap for PB and Inland team then present to the change advisory board.• Document the workflow feature of the product and plan how and when it will be released.• Lead the testing of the new feature.• Monitors customer’s SLA and sends to the customer.• Ensure project timeline is met.• Conduct weekly project update status• Analyzing and managing project risk.• Monitors project progress.• Ensure bi-weekly sprints is delivered to the customer.

Singapore

• Rollout of Commercial projects for various clients in Asia.• Requirements studies for various shipping company both in Commercial business process & EDI specifications. • Participate in project implementation Gathering and analyzing user requirements• Define business requirements and repots them to stakeholders.• Ensures business consultancy documentation related to specified projects are completed as per the project guidelines.• Conducts business analysis and business process meetings.• Facilitate discussion of the requirement, identify gaps and super-user/end-user training to the customers.• Give presentations on the application and perform gap analysis for potential and future customers, as well as super-user/end-user trainings.• Preparation of the product requirements document (PRD • Creates test cycles for software development.• Travel overseas for sales campaigns or trainings to clients.• Conducts customer visits or regular calls to overseas clients.• Provides 1st and 2nd level support for customers worldwide on various applications - client or web-based apps• Handling tickets - identify issues, provide workaround resolution, perform root cause analysis, major incident management. Evaluates customer issues and provide recommendation or solutions. • Deliver service release, patches, requests, and customizations.• Monitors the client project until Go Live launching.• Installation and configuration of base product

Supervise and help subordinates analyze and solve problems encountered on a daily basis.Prepare weekly and monthly report to be submitted to General ManagerEnsure target KPI*s are metCompute staff's overtimeAudit weekly production of staff thus giving special attention to staff with low productivity.

Sort out shipping instructions and ensure that it gets into the queue & be processed within the allocated period which is from 30 minutes up to one hour.Attend to e-mail inquiries&Assist the immediate superior in updating the Daily/Weekly Indexing Distribution reports.Attend to other related matter that is assigned from time to time by the immediate superior.