- Develop a community management and customer service strategy at scale. - Optimize, oversee, and track all customer interactions including email, SMS, phone, and social media. - Build customer loyalty through high-quality interactions. - Be an advocate for the brand by seeking out, and engaging with, current and new community members.- Work with different teams within the company including sales, marketing, and operations to improve the customer experience.- Deeply understand our services to properly address customer inquiries in order to provide accurate information.- Resolve customer complaints with appropriate solutions in a timely manner and discuss all customer issues with management for improvement.- Gather positive reviews from all our community and maintain a high-level service for them.- Ensure that all of our team members effectively use the company’s systems to book appointments, check on payments, and communicate with our customers. - Continually improve communication procedures, guidelines, and policies.- Compile reports on overall customer satisfaction, current bookings, customer success agent’s productivity, KPI calls tracking, etc. - Quickly adapt to changing circumstances, priorities, and needs.

- Contact clients 24 hours after service is completed, gather customer's feedback, answer questions, and encourage reviews. - Engage with clients via email, text, and phone. Schedule appointments and maintain calendars. Foster customer loyalty through high-quality interactions. - Be an advocate for the brand. - Deeply understand the company's products and services to properly address customer questions. - Escalate customer complaints to Customer Success Manager in a timely manner. - Quickly adapt to changing circumstances, priorities and needs. - Assist leadership with other administrative duties.

Gestión de proyectos. Responsable en la planificación y ejecución de proyectos en el área de desarrollo web y aplicaciones móviles.Comunicación directa con clientes.Project management. Responsible for the planning and execution of projects in the area of web development and mobile apps. Direct communication with clients.

Evaluación de películas y series a través de la edición (pietaje) para definir su censura. Redacción de sinopsis en inglés y español. Traducción de biografías. Inclusión de metadata de películas y series en el sistema.Films and TV series evaluator through editing (footage) to define the censorship. Synopsis writing in both English and Spanish. Translation of biographies. Inclusion of all movies and series metadata in the system.

Responsable del manejo de cuentas de Amazon/eBay como tiendas virtuales. Servicio al cliente a través de mensajería y llamadas. Manejo de inventario, devoluciones de producto y/o dinero.Manejo de la plataforma de PayPal como método de pago. Responsible for the Amazon and eBay online store accounts. Customer service representative through messaging and calls. Handling of inventory, product returns and payment refunds. Use of PayPal as a payment method.

Enseñanza del inglés como lengua extranjera, desarrollo y optimización de procesos de aprendizaje para diferentes estudiantes, especialmente de 50 años en adelante. EFL teaching. Improvement, development and optimization of learning processes, especially for students of 50 years and up.

Enseñanza del inglés como lengua extranjera para estudiantes de diferentes edades y rubros.Enseñanza del inglés como lengua extranjera para los trabajadores del banco BBVA.English as a foreign language teaching for students of different ages and areas.EFL teaching in-company at BBVA bank.

Traducción de subtitulaje y guiones de doblaje para programas y películas de canales como HBO, DiscoveryChannel, entre otros. Subtitling and dubbing translator of TV shows and movies for HBO, Discovery Channel, among others.