Providing leadership skills to develop growth in our market, team, and employees on an individual level, promoting and marketing the brand and its products. Meeting with clients and resolving a wide range of problems and/or complaints, consistently working with my team on providing high level of customer service, mentoring and coaching members of staff, building customer relationships and fostering such relationships, monitoring sales targets, and reporting to head office.

Applying dynamic relationship-building expertise to expeditiously process transactions for clients, respond to and resolve concerns, and provide unparalleled service to ensure satisfaction and loyalty. Proactively market and promote bank’s services and products including warranties, and assisting clients in aligning needs with optimal solutions. Assisting clients in evaluating, selecting, and applying for loans. Review and assess client credit reports and explain and promote loans. Leveraged polished communication and interpersonal skills toward educating potential clients in loan products and negotiating loan terms and conditions. Diligently examined and validated loan agreements for completeness, accuracy, and adherence to established policies and regulatory criteria.

Management of staff, fostering a positive environment and ensuring patient satisfaction and proper office operation with a hands-on approach, committed to the growth and success of the practice by implementing strategies that increase productivity. Exercising sharp multi-tasking expertise to manage daily operations including staff scheduling, cash collections and reconciliation for office of six doctors. Diligently managed human resources by interviewing, hiring, orienting and evaluating, to ensure optimal staffing at all times; Developed and implemented office policies and procedures. Supervision of patient scheduling, registration, insurance verifications, financial counseling, medical records, billing and collection, data entry and processing. Investigated and resolved employee, physician or patient concerns. Adhering to high ethical standards, and comply with all regulations/applicable laws.