Artist working on studio's indie 2D animated TV series "The Secrets of Grandelva." Determines color script, color palettes for overall show look and characters.Paints environment concepts to develop background looks.

Contributed a 3 page original comic. Ensured the accuracy of reported information. This included collaborating with >70 artists globally to ensure assignments were delivered on time; proactively looked for ways of improving schedules and processes.Assisted and supported the Production Coordinators, and Production Supervisor with day-to-day issues and projects as they arose.Collaborated with creative department leaders to identify scope of work, maintained schedules and flagged leadership when project expectations may not be met.

Drove launch tactics, customer success, and readiness and adoption efforts for all marketing acquisition data products within the Disney Entertainment & ESPN Technology org.Leads user research, publishes surveys and conducts deep-dive listening sessions with all stakeholder groups to fully assess user experience and customer needs. Created from scratch a Customer Success Program model, increasing product usage and engagement by 366% and establishing a feedback loop with customers which resulted in bridging ~10 product gaps within 1 month.Contracted through Russell Tobin.

Drives internal adoption and readiness of Microsoft Teams across multiple platforms via various user engagement strategies including broad-scale community programs, scalable training curriculums, global virtual events, and targeted communications.Created and now manages a global, internal power user community program of 2.5k+ members, and grew its membership upwards of 60% within one semester. Organizes and hosts a minimum of 3 virtual events per month to drive adoption and readiness of Microsoft 365 products and services, with events spanning insider product announcements, digital solution showcases, and hands-on product workshops with 150+ attendees each.Developed and launched an internal Power Virtual Agents chatbot as a Microsoft Teams app to 2.5k+ users. Works directly with Marketing and Communications to develop and execute promotional campaigns, company-wide communications, training content, resources, and short videos.

Worked directly with engineering and design to develop an augmented reality (AR) navigation app, taking initial concept to minimum viable product (MVP) and working demo within 12 weeks.Owned overall project vision, defined project scope and features, and acted as Product Owner to manage project backlog, roadmap, and schedule.Delivered weekly status reports to stakeholders and acted as Scrum Master to facilitate daily team stand-ups and weekly team check-ins.Drove user research and determined user needs, conducted 10+ user research interviews to gather user insights.

Designed and coded web pages for company’s internal website to support in-house asset tracking and production order applications.Performed data analysis on company’s use of SKYPAD, streamlined company’s data tracking.Led user training with new software, onboarded 15+ employees to use Microsoft OneNote.

Engaged by Pacific Gas and Electric Company to develop the Purchase Allocation Methodology Model, designed to determine allocation costs to Community Choice Aggregation entities.Improved model’s data governance and information distribution, using added cloud database functionality (later presented to vice president of Regulatory Affairs).Used Visual Basic for Applications code to design and create an Excel macro that automated transfer of data from a user-selected *.csv file to a given Excel worksheet.

Drafted a comprehensive instructive manual for customers on how to use PG&E’s Standard Solar NEM website and apply for new Solar NEM installations.Analyzed data on New York’s Renewable Energy Portfolio to determine New York’s resource allocation strategy for fulfilling its Renewable Portfolio Standard goal (later presented to vice president of Energy Policy and Procurement).

Acted as museum’s primary point of contact with visitors: helped visitors engage with interactive exhibits, directed school trip student groups throughout museum, located lost visitors.Led daily scientific demos and dissections for visitors of all ages and educational backgrounds.Helped run museum operations, including opening and closing the museum.