Ning-Tien Chang Email & Phone Number

【Product Planning】Responsible for the platform functionality planning of “Online Customer Service” and “Customer Service Chatbot”【Cross-Department Collaboration】Communicated with other department, conducted user research to clarify customer needs, and proposed solution.【Agile Development】Adjusted development priorities in response to demands, collaborated with the development team, and managed product schedule.【Sales and Communication】Responsible for conducting product demos and educational training internally, presenting products externally through product launches, and assisting BD with pre-sales activities.

【Project Execution】Responsible for four software projects, and monitored progress with clients and development teams. Produced documents such as wireframes, product specifications, and test cases.【Account Execution】Negotiated with clients, including giving proposals, and quotations, and assisting clients in clarifying functional requirements.

台灣 Taipei City 台北

A non-profit organization that mainly develops online teaching materials, the brand “LIS(Learning in Science)” is the most used science teaching materials for fifth to ninth graders outside of the three major publishing houses.【Customer Relationship Management】Responsible for communicating with donors and resolving donation-related issues to maintain a donor retention rate of 80%.【Digital Marketing】Conducted advertising A/B tests during campaigns. Responsible for using tools such as GA and GTM to establish and track key metrics of the platform. Planned SEO optimization strategies.

台灣 Taipei City 台北

The brand in charge is “SUNRICE", with the promotion of Taiwanese food culture as its core. In 2017, it won the La Vie Creative Power 100 "Best Creative Brand of the Year", which is tied for the same award as “gogoro”.【Retail Operation】Responsible for managing store sales, establishing product selection, procurement, shelving, and sales processes. Also responsible for compiling sales FAQs and conducting training for new staff. Additionally, responsible for organizing monthly sales data and preparing performance reports.【Product Planning】Responsible for product planning and development, market research, and collaboration with various industry partners. Has experience in launching co-branded products with multiple manufacturers.

Master'S Degree, Graduate Institute Of Technology, Innovation & Intellectual Property Management

Bachelor'S Degree, Department Of Applied Chemistry

Activities and Societies: Director of Graduation Student Association, Director of Student Association of Applied Chemistry Department.