Nini Gonzalez Email & Phone Number

Boca Raton, Florida, United States

Palm Beach Gardens, Florida, Estados Unidos

Palm Beach Gardens, Florida, Estados Unidos

Melgar, Tolima, Colombia

• Manage employees across all departments of the hotel• Designed and managed new hotel operation standards that resulted in increased customer service scores.• Recruited, hired , trained and mentored staff at all levels.• Chaired meetings with hotel investors.• Developed and implemented strategies to achieve top line revenue and reduce costs.Spearheaded the property management system (PMS) implementation by conducting the system set up, rate structure, and staff training. This resulted in a more streamlined operation across all departments. • Designed the hotel renovation strategy to remain competitive in market. This resulted in a 10% increase in ADR.• Founded an inhouse reservations departmet that allowed us to give a better customer experience, improve guest loyalty and increase room reservations.• Created a robust marketing strategy including new web site, digital marketing ads, SEO , social media channels, Google My business, WhatsApp and email marketing. This resulted in increased digital presence for the hotel allowing for more direct bookings. • Implemented sustainability program which included replacement of luminary for LED light, recycling, staff training, and educating our customers on the new program. This resulted in 50% savings on energy on the first year.

Miami, Florida, Estados Unidos

• Improved efficiency and accuracy of rate loading procedures by executing audits across all distribution channels.• Worked alongside DORM and DOSM to help support the sales and revenue efforts for the hotel.• Received and distributed all sales RFP’s for the hotel.• Drafted monthly sales production reconciliation for Senior Management comparing results to Forecast and Budget.• Supervised System Interfaces to avoid & correct any misinterpretation of revenues.

Miami, Florida, Estados Unidos

• Improved efficiency and accuracy of rate loading procedures by executing audits across all distribution channels.• Worked alongside DORM and DOSM to help support the sales and revenue efforts for the hotel.• Received and distributed all sales RFP’s for the hotel.• Drafted monthly sales production reconciliation for Senior Management comparing results to Forecast and Budget.• Supervised System Interfaces to avoid & correct any misinterpretation of revenues.

Fort Lauderdale, Florida, United States

• Supported sales managers by responsponding to leads for groups and events.• Conducted site visits with prospectives clients , which resulted in 90% conversion ratio.• Prepared sales proposals and group resumes.• Worked closely with reservations team with group roommings lists.• Organized all VIP amenities.