Dave Rico Email & Phone Number

• Delivering solutions to overcome development issues on a per project basis• Assisting with scope of projects to help set expectations with clients• Consulting on what features can be delivered within the client budgets• Optimizing existing code to run more efficiently

• Worked remotely with various other developers and project managers.• Maintained Zarbees.com while its replacement code was being developed.• Built "Quizlets" for Neostrata and Exuviance product lines.• Worked closely with representatives from Johnson & Johnson.• Debugged display and functionality issues on various projects.

Colorado Springs, Colorado Area

• Delivering solutions to overcome development issues on a per project basis• Providing consulting for future projects• Aiding in resolving obscure IT issues that are frequently mistaken as server or website issues (An example would be malware injecting content into webpages on a visitors computer causing display issues only for them)

Denver, Colorado, United States

• Worked on the PTSD Article Archive for the Department of Veterans Affairs. (va.gov)• Developed an algorithm that produced higher accuracy in data while when importing new articles.• Implemented new features and optimizations for the PTSD article search system.• Worked remotely with a team and attended regular meetings.

United States

• Developed and configured CI/CD pipeline. (Jenkins/Linux/Helix)• Worked remotely with the client team in India.• Provided all client requests while maintaining project scope.• Constructed a proof of concept website in Drupal.

Colorado Springs, Colorado Area

• Delivering solutions to overcome development issues on a per project basis• Assisting with integrating new web based software systems• Troubleshooting issues with using multiple web based data management software systems that are not designed to work together• Providing code snippets to assist with UI/UX transitions between these systems• Providing support and implementation for various WordPress plugins

Colorado Springs, Colorado Area

• Developing solutions to complete complex tasks in multiple WordPress sites• Developed an easy to use and easy to deliver mobile app system• Managed multiple clients on multiple servers (CentOS/RHEL with WHM/cPanel)• Setup ssh-key access for quicker responses to server problems• Reduced overall disk space usage by at least 60% on all servers• Attended meetings with clients and prospects as needed• Developed solutions for advanced UI/UX implementations• Provided PC troubleshooting and training to other employees as needed

Vero Beach, Florida

Remote Service Technician assisting Comcast Wifi Calls• Assisted customers over the phone with connection and speed issues• Educated customers on avoiding common pitfalls with their devices• Dealt with highly irate customers on a daily basis and maintained a high deescalation rate• Elevated to a "specialist position" that would sometimes aid multiple employees on the phone with assisting customers at random times.Remote Service Technician assisting Office Depot, Office Max, Staples, and Dish Network customers• Assisting Store employees with connecting client computers to our remote connection software• Performing repair tasks via remote connection software• Diagnosing issues with little to no information past a short description of the problem. • Assisting Dish Network customers with problems similar to the ones listed above for my starting positionPersonal Technology Expert assisting Cox Communication customers• I was one of a few employees selected to be trained to handle the "launch day" to this department• Assisted customers with diagnosing computer problems and determining if they needed to be fixed via remote connection software or phone instructions• Frequently translated complex computer instructions to the customers without getting lost in technical jargon. (Things as complicated as registry edits or running CMD/"DOS" commands)• Aided customers in getting connected to remote access software and diagnosing their problems• Providing time estimates on repairs to the customers and completing tasks within those time estimatesPersonal Technology Expert assisting customers from over 20 different companies• One of 5 selected to fill a sudden demand in calls in a couple different departments.• This position was essentially a mix of all my previous positions in one• Verified scope of support on each call and provided services. (Some calls only had phone support options, others could be connected to remote software for repairs)

Vero Beach, Florida

• Work with potential clients to discuss potentials and limitations• Construct workflows and estimate delivery dates for project stages • Develop and deliver projects with a small design team• Manage all hosting assets (company owned servers and client owned servers)

Vero Beach, Florida

• Built websites in various CMS and MVC systems (Drupal, WordPress, Joomla, osCommerce, OpenCart, etc.)• Researched solutions for features desired by clients• Some UX/UI design and graphic design• Ran projects on multiple hosts and provided troubleshooting. (Linux + Windows hosts, usually running DirectAdmin or cPanel web interfaces)

Vero Beach, Florida

• Managed a multi-server setup running DirectAdmin• Assisted clients with various hosting issues on their accounts• Assist with updates to the server OS and web panel• Monitor Linux (CentOS/RHEL) log activity and develop scripts to find issues and security problems• Debug issues with various tasks like failed backup scripts, hacking attempts, and data recovery.• Troubleshoot issues with POP3 + IMAP email boxes