● Complete setup and installation from the ground up to full operation at the NUSTAR Hotel and Casino in Cebu City, Cebu and The Grand Imperial Casino in Opol, Cagayan De Oro City.● Perform installation, maintenance, and repair of slot machines from major manufacturers including Aristocrat, L&W, IGT, Alfastreet, Konami, Aruze, Interblock, and Jumbo.● Proficient in handling table game equipment (Angel Eye, Chipperchamp, Shufflestar, Ideal, MD3, MDX, deck checker).● Setup and configure Novastar and Outabox LED/Digital Signage systems and Endbank units for seamless integration and operation.● Troubleshoot and resolve technical issues with slot machines, ensuring minimal downtime and optimal performance.● Upgrade and repair CPI Bill Validators and Ithaca Ticket Printers to the latest versions, enhancing functionality and reliability.● Maintain accurate records of service activities, including repairs, parts used, and time spent.● Perform EGM and Table Games related equipment relocation, installation and reconfigurations to the gaming floor.● Develops positive guest services and working relationships with all related departments.

● Provide on-site and remote technical support for desktop and laptop systems, including hardware repairs, software installations, and network troubleshooting.● Assemble, upgrade, and troubleshoot hardware components of printers, laptops and desktop● Install and configure CCTV systems, including cameras, DVRs/NVRs, and related components, ensuring optimal coverage and functionality.● Set up and manage Piso WiFi systems, including hardware installation, configuration, and maintenance for coin-operated or prepaid internet access.● Diagnose and resolve a wide range of issues, including operating system errors, virus infections, data recovery/restore, and hardware malfunctions.● Perform system upgrades, including installing additional RAM, hard drives, and other components to enhance system performance.● Educate clients about products and assisted with decision-making.

• Deployed in TechMahindra Cebu Ebloc 3 Site as L1 TIM - Desktop Support Engineer.• Set up workstations with computers and necessary peripheral devices.• Install and configure appropriate software and functions according to specifications• Ensure that the security and privacy of networks and computing terminals are protected from viruses, malware, and spyware.• Basic CISCO and AVAYA IP Phone/Hard Phone Troubleshooting• Network Status checking using Command Prompt (Ping & Trace Route)• Add, Delete and Move hostnames and user profile through Active Directory.• Retrieving Associate’s computer/Client password through MOSS/LAPS.• Reset/Modify/Clear Local Administrator password through HIRENS/Local Administrator Policy.• Manage request ticket of Clients and Associates• Configure/Setup Outlook of Clients and Associates with their Exchange Server.

● Repair hardware components of printers, laptops, desktop, UPS, projectors and CCTV’s.● Performed a variety of maintenance activities, including onsite repairs, replacements of parts, and negotiation of pricing for services with customers.● Educate clients about products and assisted with decision-making.● Traveled to onsite locations maintaining extended communications with clients to ensure maximum client satisfaction.● Providing support to the clients thru phone or remote desktop via Team Viewer.

● Assemble, upgrade, and troubleshoot Pisonet computer machines to ensure optimal performance and functionality.● Setup/install computer hardware, OS, and applications for new and existing systems.● Convert cartridge printers to Continuous Ink Supply Systems (CISS) and address various printing problems to improve efficiency and reduce costs.● Provide technical support and resolve issues related to computer and printer systems.