Nino Dimalanta Email & Phone Number

NCR - National Capital Region, Philippines

• Source resume of qualified candidates for specific job orders, using job boards, applicant tracking system, company web sites, etc.
• Conduct phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Manage interviews between candidate and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Make recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

NCR - National Capital Region, Philippines

• Managed customers together with Outside Sales Representative including regular visits & coordination of customer events.
• Managed issued SPQs for invalidation and follow-up and quote extension.
• Managed customer sales calls with the intention to negotiate and focused on new profitable long-term business and to establish trust.
• Performed weekly and monthly report regarding current market situation, competition detailing rates and routing, business opportunities focusing on trends, market development, overall demand, pricing issues, service.

NCR - National Capital Region, Philippines

• Managed customer sales calls with the intention to negotiate and focused on new profitable long-term business and to establish trust.
• Performed weekly and monthly report regarding current market situation, competition detailing rates and routing, business opportunities focusing on trends, market development, overall demand, pricing issues, service.
• Performed Regional report concerning newly found business opportunities, feedback and issues from customer regarding rates and visit request.

NCR - National Capital Region, Philippines

• Managed customer booking request, assured all guidelines are met such as loadability, rates and security.
• Managed customer request regarding routing information, flight schedules and station information
• Assisted customer on service/product information for specific nature of goods recommended and mandatory.
• Assisted customer inquiry regarding current standard rate sheet, surcharges and operational requirements and charges.

NCR - National Capital Region, Philippines

• Preserved confidentiality of all claims files, claims reports and claims-related issues and effectively managed and prioritized a work queue and multiple job responsibilities in a fast-paced environment, frequently.
• Recognized and worked within a structured environment with clearly defined SOP's to ensure consistency of claims practices and resolutions.
• Resolved complex and severe exposure claims using high service oriented file handling.

NCR - National Capital Region, Philippines

• Provided assistance in-terms of expertise and technical know-how to Tier1 reps regarding Airlines ticket exchanges whether voluntary or involuntary due to forced airline schedule changes.
• Processed airline void tickets for refund and credit card debit transactions for void. Airlines ticket cancellations whether voluntary or involuntary due to forced airline schedule changes.
• Provided support to Tier1 reps concerning service and product know-how and information to better assist customer using client set tools and maintain client set guidelines while providing customer satisfaction.
• Educated and trained Tier1 representatives on update on Tier2 escalation, procedural request process and request. Provide weekly report regarding Ticket exchange/void/cancellations and refunds. Handled escalation from.