• Lead a team of 13 HC to achieve receivables, AP, billing, cash application service objectives and credit management objectives.• Drive recoverability of receivables and completeness of receivables reconciliation.• Lead the planning and implementation of sustainable knowledge management and documentation processes on existing processes or new processes integrated Reporting Requirements.• Project Management and Continuous Improvement.• Optimizing and enhancing AR processes.•… Show more • Lead a team of 13 HC to achieve receivables, AP, billing, cash application service objectives and credit management objectives.• Drive recoverability of receivables and completeness of receivables reconciliation.• Lead the planning and implementation of sustainable knowledge management and documentation processes on existing processes or new processes integrated Reporting Requirements.• Project Management and Continuous Improvement.• Optimizing and enhancing AR processes.• Driving processes standardization and automation in collaboration with other teams.• Partners with the regional process owners and serves as a value-added business partner.• Sharing best practices and provide support and guidance on major business changes and process transformation aiming to enable process excellence.• Manage the identification and recommendations to improve financial and internal controls and other business processes and practices.• Manage cost-effectiveness of providing the services to affiliates within ADA.• Influence and make recommendations on the AR aspects of strategic projects in their planning and execution.• Manage stakeholder’s expectations; ensure adequate communication flow in place to support local senior leaders and functional senior management.• Talent Management• Develop employees and team leaders to their full potential through performance management coaching, appropriate training and education, goal setting and career development.• Build sustainable talent pool and expertise in the subject areas while ensuring succession plan is in place within all levels in the team. Show less

• Leading and planning the Billing operations and responsible for enforcing/streamlining Billing Policies and Procedures.• Act as primary resource on Billing escalations for Asia Regions.• Managing 12 HC in total.• Direct involvement in a major billing transition from GSS Singapore to GSS Kuala Lumpur.• Documented all processes during knowledge transfer, translated into mapping and SOPs.• Identification of any risk and compliance issues within the process before Go-Live… Show more • Leading and planning the Billing operations and responsible for enforcing/streamlining Billing Policies and Procedures.• Act as primary resource on Billing escalations for Asia Regions.• Managing 12 HC in total.• Direct involvement in a major billing transition from GSS Singapore to GSS Kuala Lumpur.• Documented all processes during knowledge transfer, translated into mapping and SOPs.• Identification of any risk and compliance issues within the process before Go-Live period.• Hyper Care period post migration making sure all the issues being monitored and tackle efficiently.• Review and approve the new or updated client billing procedures.• Monitor and analyze department work to develop standardized procedures and efficient use of resources while maintaining and continuously improving the quality of the GSS Billing Services.• Drive the implementation of best practices and value-added offerings such as e-invoicing. Show less

• Drive effective billing teams through each respective team and ensure that all provider invoices received are processed and billed promptly.• Ensure that all clients are billed according to their billing guidelines and in compliance with the local GAPP.• Review and approve the new or updated client billing procedures.• Select, groom, coordinate training and retain the Billings & Data Services Team.• Establish and implement short and long-range departmental goals, policies and… Show more • Drive effective billing teams through each respective team and ensure that all provider invoices received are processed and billed promptly.• Ensure that all clients are billed according to their billing guidelines and in compliance with the local GAPP.• Review and approve the new or updated client billing procedures.• Select, groom, coordinate training and retain the Billings & Data Services Team.• Establish and implement short and long-range departmental goals, policies and operating procedures. Show less

• Take responsibility to ensure the team Issue Invoices to the client in a timely manner. • No hidden / pending charges upon final invoice is issued. • Follow up with local finance/inter-company for any pending charges. • Involved in UAT during the migration from in house system to Oracle. • Ensure the completeness of the request came in via MDM form and creation/Update suppliers master data in GA Table. • Maintain the supplier information under 1 source of truth (SPIN) and… Show more • Take responsibility to ensure the team Issue Invoices to the client in a timely manner. • No hidden / pending charges upon final invoice is issued. • Follow up with local finance/inter-company for any pending charges. • Involved in UAT during the migration from in house system to Oracle. • Ensure the completeness of the request came in via MDM form and creation/Update suppliers master data in GA Table. • Maintain the supplier information under 1 source of truth (SPIN) and provider and location evaluation. Show less

• Lead the EU OB & IB Processing team.• Provide training to the staff for develop their billing knowledge specifically in system and Overall Billing.• Manage Service Reviews with Business Partners.• Improve the ageing of unbilled shipments, this is to increases revenue.• Completed 3 LEAN Projects. Saving of 12 FTE delivered• Involved from a billing perspective in the GPI 2014 for EU. • Part of the DMS (Data Maintenance Standard). Improve data… Show more • Lead the EU OB & IB Processing team.• Provide training to the staff for develop their billing knowledge specifically in system and Overall Billing.• Manage Service Reviews with Business Partners.• Improve the ageing of unbilled shipments, this is to increases revenue.• Completed 3 LEAN Projects. Saving of 12 FTE delivered• Involved from a billing perspective in the GPI 2014 for EU. • Part of the DMS (Data Maintenance Standard). Improve data Quality.• Leading the operation team in the EU standardization project.• Contributed to the improvement of the EU Billing Team. Show less