Nipun Aggarwal Email & Phone Number

Bengaluru, Karnataka, India

• Performing moderation functions and following predefined processes on the platformdaily, to include:○ moderating user content for compliance with guidelines○ spam management○ crisis management○ superuser cultivation○.
• Manage high levels of inbound conversations, proactively identifying issues, customerescalations, providing help and guidance on community tools.
• Monitor and manage customers’ brands within communities, reading communitycontent and actively mining conversations for relevant information and opportunitiesto engage.
• Collect and analyze information from the community, ensuring data is reliable, usingtechnical expertise and tools to uncover insights, statistics and trends for reporting.
• Coordinating with team leads and keeping them apprised of all conversations revolving around customers.
• Day-to-day resource for the customer on moderation tools and best practices.

Noida, Uttar Pradesh, India

• Having a thorough knowledge of the latest slang and abbreviations.
• Researching specific keywords and phrases to understand the user's intent.
• Maintaining of online gaming platform, ensuring that it is free from inappropriate, illegal content.
• Monitoring to figure out double meaning content & making decision whether it should be allowed or not.

Gurugram, Haryana, India

• Reviewed content, including text and images, to ensure that it follows company guidelines.
• Determined content if it violates any laws or regulations, like hate speech, bullying, or harassment.
• Reviewed content with obscene language / pornographic photos, and videos, containing child pornography.

Delhi, India

• Reviewed sensitive content, sometimes involving graphic or disturbing subject matter.
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures.
• Analyzed, and identified content that is not in compliance with requirements and flag for action in a timely manner.

Remote

• Conducted search engine analysis and evaluation based on client specifications.
• Evaluated Google search criteria to determine web results that are either useful or non-useful.
• Evaluated queries and their results and assisted with improving algorithms used by search engines.

Bachelor'S Degree, Psychology

Bachelor Of Arts - Ba, History