Nipun Aggarwal Email & Phone Number

India

Bengaluru, Karnataka, India

● Performing moderation functions and following predefined processes on the platformdaily, to include:○ moderating user content for compliance with guidelines○ spam management○ crisis management○ superuser cultivation○ user management○ internal and external escalations● Manage high levels of inbound conversations, proactively identifying issues, customerescalations, providing help and guidance on community tools.● Monitor and manage customers’ brands within communities, reading communitycontent and actively mining conversations for relevant information and opportunitiesto engage.● Collect and analyze information from the community, ensuring data is reliable, usingtechnical expertise and tools to uncover insights, statistics and trends for reporting.● Coordinating with team leads and keeping them apprised of all conversations revolving around customers.● Day-to-day resource for the customer on moderation tools and best practices.● Answering customer inquiries competently and efficiently.● Assisting with community strategies for customers.● Attend customer meetings as required.

Noida, Uttar Pradesh, India

•Having a thorough knowledge of the latest slang and abbreviations.•Researching specific keywords and phrases to understand the user's intent.•Maintaining of online gaming platform, ensuring that it is free from inappropriate, illegal content.•Monitoring to figure out double meaning content & making decision whether it should be allowed or not.

Gurugram, Haryana, India

• Reviewed content, including text and images, to ensure that it follows company guidelines.• Determined content if it violates any laws or regulations, like hate speech, bullying, or harassment.• Reviewed content with obscene language / pornographic photos, and videos, containing child pornography.

Delhi, India

• Reviewed sensitive content, sometimes involving graphic or disturbing subject matter.• Make well-balanced decisions and help resolve inquiries to defined policies and procedures.• Analyzed, and identified content that is not in compliance with requirements and flag for action in a timely manner.

Remote

• Conducted search engine analysis and evaluation based on client specifications.• Evaluated Google search criteria to determine web results that are either useful or non-useful.• Evaluated queries and their results and assisted with improving algorithms used by search engines.

Bachelor'S Degree, Psychology

Bachelor Of Arts - Ba, History