Nipun Chouhan Email & Phone Number

I am a dynamic professional with expertise in programming languages such as Python, SQL, Macro VBA, R, HTML, CSS, and JavaScript. My skill set extends to data analysis and visualization tools including Power BI, Tableau, Excel, SAS, Pandas, NumPy, Matplotlib, Scikit-learn, and NLTK. In the domain of big data and cloud computing, I have hands-on experience with Hadoop, Azure Databricks, Spark, and RDBMS.Proficient in statistical analysis and machine learning, I excel in Statistics, Optimization, and DAX (Data Analysis Expressions). I apply effective project management methodologies, including Agile and Scrum, across various domains such as Product Performance, Customer Experience, and Market Research.In my recent role, I led the development of Marketing and Product Performance Dashboards, aligning codes and visuals with company services. This initiative empowered me to extract actionable insights on service performance, customer feedback, and monthly service volumes. Additionally, I provided strategic recommendations for marketing strategy and service enhancement.On the Customer Experience front, I designed robust ETL pipelines for the efficient transformation of extensive customer survey data, incorporating NPS and verbatim. Leveraging Natural Language Processing (NLP), I implemented a system to categorize customer feedback, enabling prompt issue resolution.My project management skills shine through in the development of research-oriented customer experience and market research dashboards. Working independently, I created impactful insights from scratch, collaborating seamlessly with customer service and marketing teams. My dedication to detail is further evident in my role where I conducted data sampling for strategic marketing purposes, aligning with time-sensitive service level agreements (SLAs) through efficient project management.In Dashboard Development, I took charge of guiding the development of Codes and Visuals aligned with company services. My role extended to maintaining a vigilant focus on the development process and documenting dashboard-related procedures using Scrum and Agile methodologies for various services.In Individual Project Management, I facilitated one-on-one interactions with clients, successfully executing solo projects with a strong emphasis on timely service delivery. My ability to produce reports with a direct impact on customer relationship strategies showcases my proficiency in ad hoc service delivery and effective time management.

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  Maulana Azad National Institute Of Technology

  8.0 Cgpa