Nipun Ladha Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Indore Area, India

Indore Area, India

Based out of Headquarters, supporting the global sales teams.

Orlando, Florida Area

Involved in setting up the US operations.

Dubai, United Arab Emirates

Account Management – Handling key accounts for the companyPre-Sales and Marketing – Demonstrating the products and features to prospective clientsProduct Development – Part of research and development for enhancing products.

Mumbai Area, India

Data collation for facilities and amenities of various branded hotels in IndiaLearnt about the Uniform System of Accounting for HotelsLearnt about the process of a valuation report in Hotel Consulting

The Ritz-Carlton, Bangalore

Responsible for the In Room Dining service and the Pool Bar at the hotelBeen a part of the preopening team of the hotel – set up standard operating procedures, trained the team and planned the workflow. Creating moments of guest delight using renowned Ritz-Carlton techniques such as ‘Three steps of service’Implementation of Point of Sale system, restaurant reservation system and in room automation system. Designated as the POS champion for the hotel.

The Oberoi, Bangalore

Responsible for the In Room Dining service and then moved to the specialty Thai Restaurant.Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Meeting and greeting guests and providing exceptional service Was part of the team responsible for digitizing the in room dining menu for the in room automation application.

Wildflower Hall, Shimla

Understudy to the departmental heads of Food & Beverage and Front office

The Oberoi, Mumbai

Shadowed a team leader and understood his roles and responsibilities Trained in Food & Beverage and Front office

The Oberoi Udaivilas, Udaipur

Exercised flexibility in serving guests between food & beverage, front office, kitchen, and housekeeping departments

The Trident, Gurgaon (Formerly Trident-Hilton)

Learnt basics of hospitality spending time in food & beverage, front office, kitchen and housekeeping departments

Leadership With Ai

Key learnings included: > Understanding AI and its impact on business innovation and leadership > Leveraging data-driven insights.

Pgd In Guest Service Management, Guest Service Management (Front Office And Food And Beverage Service)

Coursework including Beverage management Basics in manufacturing process and styles of alcoholic beverages; various bitters and aperitifs.

Bachelor Of Tourism Studies, Tourism And Travel Services Management

High School, Science

Activities and Societies: School Brass Band, Volleyball, Civic club Played the trumpet in the school brass band and was the music captain.