Nipuna Colambage Email & Phone Number

Auckland, New Zealand

• Handling inbound calls from new and existing customers, assisting with troubleshooting, fault analysis, call escalation and resolution• Build positive relationships with F&P customers by ensuring provide best customer service with efficient and accurate details• Take ownership when customers in highly emotional situations and always empathize, finding solutions at the same time • Self-managing assigned cases with good planning and time management• Maintain excellent internal and external relationships

Auckland, New Zealand

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty• Working with first and second line support for broadband, mobile and router setup• Interact with customers and complete troubleshooting in desktop, laptop systems and e-mail accounts• Utilize mobile and application support via telephone and through remote support

Auckland, New Zealand

• Provide technical support includes installation hardware and testing computer systems to Woolworth and Unisys• Restore Backup and Applications Installation• Carry-out Dell Servers, HP and Dell PC’s, Printers, LCD displays and Laptop support and servicing for hardware and software• Work as a team integral to the successful implementation of targeted objectives• Worked with case management team to provide customer support for Philips monitors and HP Laptops• Working with company projects according to agreed time frame

Auckland, New Zealand

• Perform migrations of windows XP to Windows 7 and medical data• Restore Backup and Applications Installation• Provide remote desktop support and technical telephone support• Support includes specification, installation and testing of computer systems and peripherals within established standards and guidelines• Activities require interaction with application software and operating systems to diagnose and resolve unique non-recurring problems• Resolve migration service issues on floor working• Upload missing software thru SCCM platform• Work as a team integral to the successful implementation of targeted objectives• Providing high-level of customer service to hospital staff

Auckland, New Zealand

• Providing hardware trouble-shooting and diagnostic support• Provide high levels of customer service to students and college staff• Liaising with students and faculty regarding their network issues• Communicating with other team members and Help Desk Manager to find appropriate resolutions to helpdesk requests• Respond to issues with auxiliary devices such as printers, projectors, screens and resolve in a timely manner• Assign work orders and maintain help desk tracking tools• Create usernames and passwords on the server for new Students

Sri Lanka

• Responsible for leading the operation of the company IT services as used by local and remote personnel• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.• Building, configuration and troubleshooting of server and desktop hardware• Ensure adequate antivirus protection, solutions are maintained and updated.• In-depth experience in Active Directory with creating user accounts, Assign group policies and maintaining according to company policy.• Troubleshoots and provide problem resolution for all users with hardware, software and applications problems. Follow up with users to ensure the issue has been resolved.• Follows procedures and policies for the handling of support cases

Sri Lanka

• Maintain communications with users during the problem resolution process. • Responsible for disaster recovery, closing security loopholes and access levels.• Installation and maintenance of all systems within a staff digital environment• Review instruction sheets and determine appropriate job and equipment setup in accordance to daily schedules• Servers monitoring and applications data collection • Install and configure operating systems, work related software for both laptops and desktops• Maintaining user e-mail accounts and provide training • Network maintenance and optimization

Diploma In It Infrastructure, Information Technology, Level 6

Hyper-V environment setup using Windows and Linux Develop automation scripts with Windows PowerShell Implement networking technologies.

Ccna, Information Technology

Diploma In Computing Level 7, Computer Systems Networking And Telecommunications

Microsoft Certified Professional (Mcp), Network Administrator

Examination Diploma In Information Technology, Programming And Software Technology

Education record