● Provide technical guidance and solutions for users● Troubleshoot customer issues and escalating urgent issues requiring immediate attention to relevant personnel ● Documentation and maintenance of technical and support content, ● Creation of training materials, "how to" guides and new features release● Build and maintain strong, long-lasting customer relationships● Collaborate with the product design in gathering customer feedback and distilling it into product requirements● Introduce a culture of customer-centric care and positive communication which improved customer satisfaction as evidenced in the attached customer testimonials

● Main focal point for potential and current customers● Manage customer data to improve customer relationships and retention● Resolution of any customer issues or queries● Logistic and financial coordination (invoicing, reports, orders and more)● Online marketing and content management using social media● Managing vendors onboarding and relationships

● Sanity testing of new products and features to ensure high quality ● Documentation of test plans according to Design docs and PM requirements● Bug hotlist management and prioritization of new issues within the release cycle● Regression testing before each version release● Documentation and maintenance of the Regression Suite● Conducting and participating cross-functional meeting during all release cycle stages● Customer support for B2B and B2C customers, including technical support, initiating communication between engineering and vendors to allow problem resolution