Nir Chaudhary Email & Phone Number

Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen. Assist with scheduling of Front Desk Staff. Troubleshoot all guest issues and problems. Determine and process all guests compensation issues. Assist with Direct, Group guest check in and check out and ensure all correct procedures are followed. Ensure all bookings made adhere to Big white central reservations payment and cancellation policies. Ensure high level of customer… Show more Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen. Assist with scheduling of Front Desk Staff. Troubleshoot all guest issues and problems. Determine and process all guests compensation issues. Assist with Direct, Group guest check in and check out and ensure all correct procedures are followed. Ensure all bookings made adhere to Big white central reservations payment and cancellation policies. Ensure high level of customer services is maintained at all the times by all Front Desk Staff. Assist with all incoming telephone calls to front desk lines and assist guests with all questions and reasonable requests. Deal with all enquires in a professional and courteous manner, in person, on the telephone or via Email. Assist front desk with daily Shift audit and ensure all audits are correct.Deal with guest's complaints in a professional manner. Deliver excellent guests services, at all times, ensuring guest's comfort and safety. Guest satisfaction ( Guest Feedback, Social Media Review). Keep up to date with current promotions and hotel pricing, to provide information to guests. Handling online channels, Being knowledgeable about Revenue Management - STAAH, Synxis, GDS and IDS. Manage and Maintain the administration of all reservations, cancellations and no-shows, in line with company policies. Financial Performance ( Up selling, Room Revenue, Operations Auditing ).Showing Initiative, Problems Solving, Staff Training, Team Leading. Manages and Motivates the Front Office team in order to provide a high standard of services for guests.Maintain effective communication, at all the times, among the team, Manager on duty, Front Office Manager. Show less

Joined as a Tr. Front Office Supervisor - Learnt PMS Opera 5.4

Upon check in, ensure that the guest completes his registration card completely and legibly, and that the guests is assigned a room of the type and the rate indicated on the reservation.Accommodates Guest's special requests whenever possible assist in pre-registration and room blocking whenever necessary.Stay up to date Room Rates, Special Package, Discounts and how to handle each. Incase the case of walk in, the guest should be should a room with the highest possible… Show more Upon check in, ensure that the guest completes his registration card completely and legibly, and that the guests is assigned a room of the type and the rate indicated on the reservation.Accommodates Guest's special requests whenever possible assist in pre-registration and room blocking whenever necessary.Stay up to date Room Rates, Special Package, Discounts and how to handle each. Incase the case of walk in, the guest should be should a room with the highest possible room rates. Being knowledge of all the credit card and cashing policies and how to handle cash properly & efficiently. Develop detailed knowledge of the rooms locations, facilities and types. Supervise daily Shift process ensuring all team members adhere to standards operating procedures.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team member to ensure quality operations. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Show less

Bangalore

Great all the guests at all the time in a friendly and helpful manner and attempt to learn and use guest’s names at every opportunity.Ensure outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanour at all times.Courteously and accurately answers inquires from potential guests and accepts hotel reservations.Responds to telephone and in-person inquires regarding reservations, hotel information and guest concerns.Uses… Show more Great all the guests at all the time in a friendly and helpful manner and attempt to learn and use guest’s names at every opportunity.Ensure outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanour at all times.Courteously and accurately answers inquires from potential guests and accepts hotel reservations.Responds to telephone and in-person inquires regarding reservations, hotel information and guest concerns.Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Show less

Maintain high standard of customer services at the Front Desk. Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early… Show more Maintain high standard of customer services at the Front Desk. Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check in, special requests and day use rooms. Known how to use Front Office Equipment.Process guest’s check in and check outs. Show less

Bachelor In Hotel Management

H.S.S.

S.L.C.