SEO/PPC Activities• Managing a team of SEO/PPC experts to ensure that clients' ROIs and goals are met.• Expert on building quality and natural backlinks for websites.• SEO Strategy Formulation and monitoring SEO projects from start to finish.• Managing both offsite and onsite optimization projects.• Executing Social Media Optimisation (SMO) strategies (recommending fixes for technical issues that effect on organic performance).• Using industry advanced tools such as Google Analytics, Search Console, Google Ads, Google Tag manager, Bing Web Master Tools, Web CEO, Majestic , Ahrefs, SEMrush Screaming frog, A1 , Moz , ZefoASO Activity• Developing App Store Optimization (ASO) strategies to ensure that all relevant apps appear at the top of the search results in all applicable App stores.• Optimizing conversion rates for app download pages by utilizing various content and visual tools.• Monitoring and tracking app store rankings using the latest analytic tracking tools.• Performing keyword research in multiple languages.

• The job included management off all outbound sales department activity.• Established and managed the first internet sales center under Sales Division - live chat response, PPC campaign management and analysis, performance management and analysis campaigns.• Achieved all quantitative and qualitative goals.• Led internal sales projects and was involved in cross company strategic projects (e.g. customer experience and YES GO).• Worked with a broad range of internal teams (marketing, account services, product and ops) to support the sales efforts.• Collected data/statistics and then compiled reports for senior managers.

• Managed a team of call center staff (fifteen employees).• Identified areas that needed to be improved within the call center.• Created action plans for under-performing employees.• Trained up new employees and arranged for them to be mentored by a more experienced colleague.• Made sure that all pre-written scripts are followed and that all conversations followed strict company guidelines.

• Took full responsibility for a shift.• Monitored the work and performance of staff and provided feedback to senior managers on team performance.• Randomly monitored calls to make sure that they are being dealt with in a professional manner.