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@flourishsoftware.com
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Nir Malchy is listed as Manager Of Client Support | Helping Companies Translate Their Business Goals to Reality at Flourish Software, based in Greater Bend Area, United States, United States. AeroLeads shows a work email signal at flourishsoftware.com and a matched LinkedIn profile for Nir Malchy.
Nir Malchy previously worked as Client Support Manager at Flourish Software and West Coast Support Manager at Flourish Software. Nir Malchy holds Lieutenant Commander - Captain And Commanding Officer from Israeli Naval Academy.
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The core:Within the first year, I took the team from more than an hour response time to 8:30 minutes first response time and from negative client satisfaction to 5 Stars Average Client Satisfaction score.I have successfully built teams and frameworks that maintain excellent client relationships, increase client retention, and expand market share.I make the best of the available resources, impacting beyond my role by bringing different departments to cooperate, execute and help the organization evolve.I have extensive experience in successfully motivating individuals and groups to consensus building and achieving shared goals.I believe in empowering teams through knowledge and personal care while expecting the best efforts and leading by example.I help organizations evolve by using client feedback to steer them in the right direction. More:● I am highly skilled at customer satisfaction and retention through individualized care and attention that fosters long-term relationships.● I am a motivated leader who passionately cares about getting the job done right. I am constantly pursuing ways to improve by learning from every experience what we could do better and immediately developing and implementing better work processes.● Whether my clients, higher-ups, peers, or those I lead, my interactions are experienced as very positive and empowering and motivate others to do their best work.● While involving others in the process, people respect me for my effective methods of communication that promote productive work cultures and yield consistent positive results for the company.● I have a unique way of breaking down complex issues into simple terms that people can easily understand. In every place that I worked, I designed the teaching materials. I was in charge of the trainers/instructors or technical support agents, setting a new bar in the quality of the training and building a solid foundation and system for years to come.● I enjoy giving presentations, and I have a solid ability to represent my organization in the public arena to advance and achieve business objectives consistently.Feel free to email me at nir.malchy@gmail.com to connect further.
Listed skills include Team Leadership, Customer Service, Management, Product Management, and 25 others.
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Venice, California, US
I built and documented the complete framework of Support operations for Flourish Software:This includes the mission statement, SLAs, agent job description, expectations documents, Agent handbook, onboarding guide, handoff guides, and every department SOP.I used the Jira Service desk to design and build the Support queues, workflows, portal settings.
Venice, California, US
I was hired to be the west Coast support manager.Immediately took over all the clients and later named the Client Support Manager.
Los Angeles, California, US
- Analyzing, optimizing, and scaling technical support teams.- Creating Client-Onboarding and Client-Success departments and process.- Designing a client live webinar program.- Building a new smart customer self-service experience.- Constructing a new internal knowledge base.
Minneapolis, Minnesota, US
Minneapolis, Minnesota, US
הרצליה, IL
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Nir Malchy works for Flourish Software.
Nir Malchy is listed as Manager Of Client Support | Helping Companies Translate Their Business Goals to Reality at Flourish Software.
AeroLeads has found 1 work email signal at @flourishsoftware.com for Nir Malchy at Flourish Software.
Nir Malchy is based in Greater Bend Area, United States, United States while working with Flourish Software.
Nir Malchy has worked for Flourish Software, Credit Repair Cloud, Teamunify, Llc, Sea-Gal Israel'S Yacht Club, and Extreme Information Systems.
You can use AeroLeads to view verified contact signals for Nir Malchy at Flourish Software, including work email, phone, and LinkedIn data when available.
Nir Malchy holds Lieutenant Commander - Captain And Commanding Officer from Israeli Naval Academy.
Nir Malchy is listed with skills including Team Leadership, Customer Service, Management, Product Management, Team Management, Customer Relationship Management, Team Building, and Customer Satisfaction.
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