The core:Within the first year, I took the team from more than an hour response time to 8:30 minutes first response time and from negative client satisfaction to 5 Stars Average Client Satisfaction score.I have successfully built teams and frameworks that maintain excellent client relationships, increase client retention, and expand market share.I make the best of the available resources, impacting beyond my role by bringing different departments to cooperate, execute and help the organization evolve.I have extensive experience in successfully motivating individuals and groups to consensus building and achieving shared goals.I believe in empowering teams through knowledge and personal care while expecting the best efforts and leading by example.I help organizations evolve by using client feedback to steer them in the right direction. More:● I am highly skilled at customer satisfaction and retention through individualized care and attention that fosters long-term relationships.● I am a motivated leader who passionately cares about getting the job done right. I am constantly pursuing ways to improve by learning from every experience what we could do better and immediately developing and implementing better work processes.● Whether my clients, higher-ups, peers, or those I lead, my interactions are experienced as very positive and empowering and motivate others to do their best work.● While involving others in the process, people respect me for my effective methods of communication that promote productive work cultures and yield consistent positive results for the company.● I have a unique way of breaking down complex issues into simple terms that people can easily understand. In every place that I worked, I designed the teaching materials. I was in charge of the trainers/instructors or technical support agents, setting a new bar in the quality of the training and building a solid foundation and system for years to come.● I enjoy giving presentations, and I have a solid ability to represent my organization in the public arena to advance and achieve business objectives consistently.Feel free to email me at nir.malchy@gmail.com to connect further.