It Manager
Current• Establishment and management of the company support center; 11 System Support Technician, providing IT services to 100 companies.• Team Management; both matrix and directly, motivating to achieve targets, distribution of tasks, tracking, monitoring, professional guidance and training.• Construction of work plans, budget planning and control, management schedules and building personal goals the IT team.• Implementation of operating procedures; Streamlining and improving work processes, writing procedures and implementation, ensuring SLA compliance.• Participation in staff meetings; Preparing presentations and reports to company management. • Information Security Project Management: MDM, writing procedures cellphone in case of theft, authorization procedures and VPN Connections.• Servers Maintenance; Networks, security and communications - construction, installation, upgrade, implementation and ongoing maintenance.• Support and maintenance; on a local network, setting up workstations, servers, peripherals, and system backup.• Network fault monitoring and load testing. construction, management of users and permissions in Active Directory.• Data Recovery, Symantec Backupexe, Veeam• Managing Users and applications including hardware upgrades / software installations, operating printers, mail servers handling user problems and technical issues. • Purchase of IT equipment and services communication with suppliers and subcontractors, Negotiating and finalizing contracts, management and control.• IT Warehouse Management; Warehouse inventory management, project management and monitoring global inventory technical equipment.• Strategic IT projects Initiation, construction, supervision, implementation and user training.
