I lead the support & QA efforts here at PrettyDamnQuick, working directly with the product team to ensure any development issues are promptly resolved and that our clients are always happy.

Managing ongoing and new Cyber-Security projects for different nature of clients (Banks, Government agencies, Insurance companies, Universities, etc.).• Leading Information Security projects in various fields (examination of internal and external Information systems, corporate networks etc.,) while acquainted with security solutions.• Performing quality control for Security findings/evidence to produce Information Security reports. • Operating surveys in goal to assess the Cyber-Security coverage in Vendors / Third-Party companies.• Accompanying corporates with Cyber-Security certification and renewal of certificates such as: ISO 27001/18 | SOC2: Type 2 | GDPR and the Israeli Privacy Protection (Data Security) Regulations.• Managing Social Engineering campaigns (Phishing) as a practice in organizations to raise employee awareness about cyber security; Including employee training.

Performing 24x7x365 shifts as part of Cyber-Security monitoring service; Tier 1-2 SOC Analyst. • Monitoring communications and organizational defense systems, identifying suspicious events, understanding them and preforming preventative action and escalation according to customer requirements.• Ongoing work with Security Information and Event Management software (IBM QRadar, Siemplify, ArcSight).• Maintain up-to-date security patches distribution of all client’s OS and applications.

Responsible for diagnosing & resolving hardware, software, mobile and network issues. First point of contact for all technical queries.• Maintain the overall end-user environment, including hardware installation and troubleshooting, software configuration and support for 150 employees; in-house and abroad.• Knowledge of Microsoft Windows operating systems and applications including Office 365 and Exchange servers.• Responding promptly to requests for technical support remotely and face to face.