Developer Support Engineer
CurrentPart of the Infrastructure Support team in JFrog Support which include solving complex problems related to Storage, Databases, Reverse proxy, certificates, managing Kubernetes, Authentication providers, and more in customer on-prem servers.* Proven ability to manage time-sensitive critical issues.* Working closely with R&D, Product, and Sales teams to provide effective solutions to customer needs and concerns.* Hands-on experience in Linux environments and networking and infrastructure components such as Load Balancers, Reverse proxies, Databases, Authentication providers, etc.* Working on setting up environments for customer issue reproduction, including 3rd-party tools and applications.* Led the knowledge transfer effort by writing articles and how-to guides on various issues and passing knowledge transfer sessions to other engineers. * Conducting screen-sharing sessions with customers to gain a better understanding of their environment and use case and reach case resolution.* Developing scripts in Python/Bash to automate environment reproduction.
