Operations Manager
Tel Aviv, Israel
Leading a team of 32 employees.Establishing the company's operational database andknowledge management system.Restructuring of the Operations team to achieve a betteroverview of the workow, and dene SLAs to increasecustomer satisfaction.Build a career development path for Operations teammembers.Implementing new tools, and processes following Risk andCompliance regulations.Weekly collaborations with our development teams toimprove platforms, x… Show more Leading a team of 32 employees.Establishing the company's operational database andknowledge management system.Restructuring of the Operations team to achieve a betteroverview of the workow, and dene SLAs to increasecustomer satisfaction.Build a career development path for Operations teammembers.Implementing new tools, and processes following Risk andCompliance regulations.Weekly collaborations with our development teams toimprove platforms, x bugs, develop features, etc.Monitoring team's work, customers' requests, and analyzingback-oce tasks to increase eciency, improve customersatisfaction, and reach our goals.Daily engagement with our partners to increasecollaboration and maintain a close professional relationship.Expending the Operations team from 10 to 32 employeeslocally and outsourcing.Implementing an online training program for employees tostrengthen and develop their skills. Show less