Initiated and developed the Customer Success department, creating a structured approach to ensure customer satisfaction.Built and maintained strong relationships with both new and existing clients, understanding their needs and providing tailored solutions.

Initiated and developed the CSM department, ensuring a structured approach to customer success.Led projects by analyzing client needs, customizing systems, and providing user training.Conducted evaluations to optimize system usage and identify growth opportunities.Maintained continuous client engagement and facilitated progress meetings for satisfaction and performance.Enhanced system performance and increased client retention by proactively addressing needs.

Partner and Operations Manager• Managed and optimized import processes and supply chain management.• Developed and conducted training programs for staff and clients.• Provided troubleshooting and operational support to ensure smooth processes.• Ensured customer satisfaction through efficient management and operational support.

Established and managed the council's supervisory system, including identifying and implementing unique technological solutions and developing operational processes. Led the creation and management of a new municipal CRM system from the initial characterization stage to full implementation, adapting the system to various work processes within the council. Managed a team of 15 employees in various positions.

Management a team of 20 employees. Management and optimization of distribution lines, route planning and urgent deliveries. Supervised the work of subcontractors, ensuring quality and examining new alternatives. Provided support to all company departments, customers and suppliers. Developed and implemented work plans and procedures to optimize operations.

Experienced and versatile professional with a strong background in customer success, project management, and agricultural management. Proven track record in driving successful project outcomes, enhancing customer satisfaction, and fostering long-term client partnerships. Expertise in environmental sustainability, team leadership, and technological integration, ensuring efficient and innovative operational practices.