- Supporting more than 100 SIS stores Modern trade (CSS), EBO and traditional wholesale (TWS)for north region.-Meeting monthly target & driving daily operations to achieve highest market share and maximum number of stores to achieve rank 1 in the whole lingerie section with a brand presence of 6 or more at each store.-driving team of supervisors and consultants to ensure 80% STR in 3 month of launch time. Giving feedback to management and taking steps to have minimum cut sizes at each door.- collaboration with store managers and department managers to strategise monthly sellouts numbers at each door.-Identifying new talents, training them through 5 new hire training modules. Tracking each store and per supervisor to ensure optimum productivity. -Tracking each SA staff productivity by skills matrix to ensure manpower skill develop continuously.-Ensuring optimum staff productivity to ensure store wise profitability.- Ensuring Visual merchandising as per global guidelines: colour blocking, size blocking, all the new launches being highlighted at the focal point of the store/ wall.-Successfully established Brand Sloggi among the Lingerie section within a short span of less than 2 years where monthly sale grew from 30 units per month to 400 units per month.-identifying potential wholesales partners and providing them with SA so that secondary sale doubles.

As business manager, I was responsible for unit P&L. Ensuring sync among different departments , facility , sale & operations, cash management , HR and external agencies like DIAL, CISF & Airport authorities. Have worked significantly on new store set up, Deciding MBQ, Visual Merchandising, warehouse to be organised like sales floor etc were successfully implemented. Acquiring new customers, personal shopping and after sales services helped to ensure regular footfall in stores even during non pick days. Ensured world class shopping experience for customers.-Merchandising -People management -Loss prevention-Training and motivation-Recruitment

*Supporting 15 stores including a Flagship at DLF Emporio mall and 4 SIS at North Region.* Planning on store wise VM mapping customer profile and ensuring brand wise growth MOM* Merchandising: Ensuring availability of best sellers all the time, Steps to work on healthy contribution of all brands like Burberry, Versace , Chanel, Bvlgari, Prada, Tiffany & Co, Oliver peoples , Tory Burch , Persol, Gucci , Armani & Ray-Ban* Identifying and training talents.* Ensuring weekly Audit due to higher ASP product range. * Driving team of store managers on specific KPI’s to meet daily, weekly and Monthly numbers.* Was effective in establishing the brand with no discount policy when other local retailers were easily providing 15-30% discount on Sunglasses.* Successfully strategised to meet store standards as per global norms which opened ways to launch exclusive brands Like CHANEL for this first time in India.

Flagship store by US based Sunglasshut ( owned by Luxottica group)in India . Deals in high end Luxury and premium brands like: Bvlgari,Tiffany&Co.,Chanel,Oliver peoples,Persol,DG,PradaMiu Miu,Burberry,Tory Burch,Stella Mcrtney etc. Maintain overall store operations, strategy for increasing sales for new store,handling luxury customers,Staff training and team management,inventory management,measures to prevent any short of revenue loss,maintaining high store standards, ensure customer satisfaction

*Customer experience- Driving team of associates on daily basis to meet target numbers. Ensuring every customer is attended properly. Backing my team if they have to face customer query.*Inventory Management- Maintain Sap Vs Physical inventory both cost and Quantity, opening and closing global count.*Reporting- Proper implementation of Company polices at the ground level, Staff training,cordination and team work, Daily sale report, cash-card reconciliation, CN track record etc.*Personal relations- Building strong relationship with mall marketing team for brand promo on mall website, space for standees, stock receiving approvals especially during operations hours.*Feedback- giving feedback to product team on sunglasses being comfortable, areas of improvement , colour tint which can go well in market, frame material metal or acetate for that particular style, packaging, special promos like Valentine’s Day, women’s day etc.

man management, inventory and vm, reporting

- welcoming customers- ensuring floor is always ready to welcome customers - understanding customers need and suggesting right product irrespective of price point - after sell services, like feedback after a week purchase of merchandise, wash care , warranty claims-visual merchandising, ensuring replenishment before start of next day- ensuring promotions and EOSS have desired merchandise liquidation .- acting and contributing as a part of whole team

- Attending and welcoming every customer walking inside the store.- Understanding customer needs and recommending them most relevant product.- Increased the contribution of Tennis Barricade shoes and tracking shoes which were averaging price upto 8K which helped store to meet monthly target.-Global count of stock, maintaining cash and managing store behind store manager.- Also perform training champ to other store staff on product technologies like Adiprene for extra cushioning in shoes, Clima cool technology in performance T-Shirts for quick dry and giving feel of no wet and hence ultimate comfort to customers. -Actually this profile helped me to understand the basics of store operations and how significant it is for company overall performance.