Niraj Dhakal Email & Phone Number

Sydney, New South Wales, Australia

• Computer hardware and network diagnostic & troubleshoot• Windows/MacOS, mobiles and tablets diagnostic and troubleshoot• Providing support for managed services onsite/remote (TeamViewer), Screen share, Chrome Remote Desktop• Prioritization and resolution of trouble tickets logged in Solar Winds• Install software packages in Jamf Pro and manage fleet of 2000 MacBook• Support students, teachers and support staffs and labs with IT stuffs• Administer computer issues and printer issues• User induction and exit process• Administer Security Cameras, key safe, ID card printer, Signage, Door and Gates access• AV support for smartboards, Vivi, signage, theatre • Ad-hoc queries from parents, teachers and students• Educate and train users

Sydney, New South Wales, Australia

• Support of Tills on Stores, Distribution Center and Support Centers• Supporting across 2000 users face to face and remotely• Windows/MacOS diagnostics, support and troubleshooting day to day• Diagnosing network devices and make it up and running when down• Prioritization and resolution of incidents, problems tickets logged in Fresh DeskAligning ITIL framework• Installation of software, network printers, drives as and when requested• Supporting POS system application and resolving IT and process issues• Making sure barcode labels, online labels, laser printer, thermal printers, IP phones, Clocking systems are working as normal• EEFTPOS installations, support and troubleshooting• Onboarding and offboarding windows, mac and POS users• Rebuilding devices using SCCM for windows and setting up macs with jamf • Extensive use of AD, AAD, Exchange to solve user issues• Supporting users using Dameware• Experience of on-hours and different hours IT support• Supporting users using Dynamics 365

Sydney, New South Wales, Australia

● Support over 200 internal end-users across different locations● Maintain and support on-prem infrastructure (Windows Desktops, Fortigate Firewalls, Network and other hardware) ● Maintain and support cloud services (o365, Azure AD, Jira Suite and CRM) ● Assist in monitoring and logging of systems Infrastructure (Datadog/Cloudwatch) ● Evaluate and advise the business on IT Security risks and mitigations across O365, AWS, Microsoft and Fortigate. ● Onboarding/Offboarding boarding staff across our cloud platforms● Business stakeholder engagement experience.

Masters, Information Technology

Internetworking with TCP/IP, Cloud Computing, Information Security, Wireless Networking Concepts, Digital Forensics, System Analysis

Professional Year Program ( Ict), Information Technology

Activities and Societies: 32 facilitated classes and coursework, 10-12 weeks internship and ACS PE courses

Bachelor In Electronics And Communication Engineering, Electrical And Electronics Engineering

Activities and Societies: Nepal Engineering Council- Certified Electronics Engineer Engineers Australia- Professional Electronics Engineer.