Cloud Adoption and Optimization: Formulate cloud adoption strategies that are in harmony with business objectives, focusing on the optimization of cost, performance, and scalability Network and Data Centre Operations: Ensure the reliability and efficiency of the organization’s data centers and networks, including on-premise and hybrid environments. System Performance and Uptime: Monitor and maintain high levels of system performance and uptime, implementing robust backup and recovery processes. Infrastructure Scaling: Plan and implement infrastructure scaling to meet the demands of business growth and evolving technology requirements. Compliance Management: Ensure IT infrastructure and cloud operations comply with relevant regulatory requirements and industry standards. Team Management: Lead and mentor the IT infrastructure and cloud teams, fostering a culture of innovation and continuous improvement.Cross-Department Collaboration: Work closely with other departments to align IT infrastructure strategies with overall business objectives.Cost Reduction Initiatives: Identify opportunities for cost savings in cloud services and IT infrastructure without compromising performance or securityDigital Transformation: Lead digital transformation initiatives that leverage cloud and IT infrastructure to enhance business processes and customer experiencesAutomation and Efficiency: Implement automation tools and processes to improve efficiency in cloud and IT operationsTechnology Innovation: Stay updated with emerging technologies and assess their potential impact on the organization’s infrastructure strategyVendor Management: Manage relationships with cloud service providers, ensuring SLAs are met and costs are controlled.

We are ProPlan, a manufacturer of fresh soya products - milk and tofuAt Proplan, we use high-quality soybean seeds to prepare soya milk and Tofu using home-made traditional method of soaking and grinding. Our purpose is to provide fresh and preservative free product at people's doorstep. We make fresh products every day based on the number of orders we received.Mission:Make fresh and affordable soya products: “Our mission is to deliver fresh and delicious soya-based food products which are free from any preservative and additives, all while maintaining affordability”.Vision:Promoting health and sustainable food culture : “Our vision is to become leading provider of diverse range of sustainable plant-based products, recognized by our quality, freshness, and affordability”.

• Steering initiatives in providing oversight for the development and maintenance of a business strategy aligned with enterprise technology transformation roadmaps based on cost, functionality and practicality that guide investment prioritization and decision-making• Spearheading end-to-end IT Systems & Infrastructure, SOD Matrix Preparation & Maintenance and Data Center Management; planning & supervising technology changes and rendered technical leadership to resolve IT issues• Meeting deadlines without compromising quality norms and adhering to SLA. Liaising with client and organization groups (e.g. vertical management; technology practices; domains; support teams) including stakeholders at various levels• Defining service standards and guidelines, governance structure that are acting as benchmark for excellent service delivery for multiple clients by leading teams of Delivery Managers• Handling escalation with Service Desk Manager and engineers for any kind of L3 level calls or which is impacting business critically• Devising & implementing specific IT strategies & plans in line with the company’s business plans; created & implemented policies and procedures for all IT platforms• Managing performance of team members to ensure efficiency in process operations; developed competency among the team members; managing appraisal process across the levels, conducting interviews to recruit the right talent & resources and developed employee competency• Developing mechanism for transition for clients using robust shared service model; established framework of transformation, transition and delivery model• Driving monthly service reviews & evolution forums with client & leadership, integration with project counterparts including proactive problem management, daily change calls, incident management

• Migration of Core SAP ERP and Non-SAP System on Cloud• Implementation of SapphireIMS Service Desk and SAM for Software and Hardware Asset Management and Ticketing• Worked on Implementation of Robust SAP Backup Schedule• Integration of SAP with Mobile App, BI System and SMS Gateway – Process Automation• Implementation of Business collaboration platform – Text Chat, Video chat, Meeting room solution, Personal Task manager

• MPLS Connectivity Implementation (Hub and Spoke topology) Across 110 Branches• 5 SAP DC Setup (including Infra, connectivity and DC standards)• DR Site for Service CRM on Cloud platform• VC implemented for seamless meeting performance

Responsibilities: • Leading service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met• Establishing and maintaining strong working relationships with customers to encourage repeat and referral business• Performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory

• Server Administration, DHCP, DNS, Active Directory, Web Server, File Server, Print Server on Windows 2003 Enterprise and Management of Windows XP/2000/2003• Security management, which includes Norton Antivirus Version. 10, Symantec System Centre Console• Backup management which includes Symantec Backup Exec 11D• Implementation for end-user through Microsoft ISA 2006 server based on IP/MAC address Server Hardening, OS Fine tuning on Windows 2000 & 2003• Configuration and administration of Hi-End Servers (IBM) in a mixed mode environment based on Microsoft Platform including Windows 2003 Enterprise Edition and Exchange 2003 Server

• Leading service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met• Establishing and maintaining strong working relationships with customers to encourage repeat and referral business• Performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory