Niraj Rai Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

New Delhi Area, India

o Consultation to client to bridge gaps between technology and their business operationso Planned, developed and executed budget and schedules to achieve organizational objectiveo Working as a domain consultant for defense & finance under public serviceso Influential in understanding Govt. of India regulations & creating a policy in the developed systemo Stakeholder engagement with various govt. & private agencies for smooth operations of the systemo Simultaneously working as a lead business analyst with 10 BAs, representing business & conceptualizing & prioritizing user stories & features through sprint planning, backlog management, etc.o Participated in resource building/hiring for new accounts & collaboratively on boarded more than 150 associates in two months. Defined and monitored roles & responsibilities of 30 team members and managed all team activities throughout the life-cycle of the project. o Identified and managed project risks and developed risk management plan.o Analyzed day to day data of approximately 250 users to identify trends and to conceptualize road maps and preventive action plans.o Facilitated strong and positive relationship building with clients and vendors.o Key role in identifying approximately 20 vendors for IBM, CISCO and Windows hardware and software stack, facilitating vendor selection process, defining SLA and their management throughout the life cycle.

New Delhi Area, India

o Worked directly with high ranked customers of defense domain to understand their operationso Performed requirement analysis, prepared use cases, prototypes, story boardso Communicated with internal colleagues to understand the needs of the organizationo Used data modeling and other analytical practices to analyze feedback, assess potential risk, identify IT processes to gain agreement on approximately 50 modules from customer and TCS senior management as well.o Initiator in applying quality measures throughout the project with successful outcomes like monthly defect analysis report, defect prevention action plans, statistical process control chart, and defect injection models, etc.o As UAT Lead, performed key role in successful completion of 3 phases and 2 iterations of user acceptance testing

Gurgaon, India

Worked on project "Identifying 10 ways to bring customer delight." The project mainly focused on analysing the customer buying behaviour to understand their satisfaction level. It included studying all the factors that can add value to the customers visiting Big Bazaar. The idea behind this project was to increase the satisfaction levels of customers in all possible ways.

Noida Area, India

I was a data warehouse and business intelligence support engineer working for USA based client. I was responsible for decision support system of client where data was converted in information for better visibility. The history data and current data were reported to the client fin the form of informatics reports or better strategic planning and decision making.

Noida Area, India

I was responsible for telecom sites monitoring and maintenance from remote end. I was also responsible for creating daily network availability reports which contained the availability of networks in the region within 24 hours of time.

Business Leadership Program, Management

Activities and Societies: Core Member of Inspired Leadership Conference Committee, President of SOIL Alumni Committee, Core Member.

Bacelor Of Technology, Ece

Certificate