Involved in formulating business plans, generating roadmaps for growth and ensuring that objectives are met.Establishing strategic partnerships with key suppliers and vendors all over India.Increasing revenue by adding new lines of business such as corporate, festive and occasion gifting.Mirchi.com is India's largest online store for fresh sweets, snacks, pickles, cookies and dry fruits, with over 8000 products from 600 commercial and home sellers all over India. The USP of this platform is that no product is stored; every order is packed and shipped fresh directly from the seller store to the customer's doorstep anywhere in India and International.Mirchi.com uses its own proprietary software, designed and developed in-house. Each page is dynamically constructed on-the-fly and served to the user. Unlike rented software, our platform can handle any process/function related to e-commerce (listing products under different categories in a single entry, multiple forms of discount - product, vendor, fulfiller, shipping or additional discount, selecting the optimal outer packaging and logistics partner to minimize shipping cost and generating GST reports/summary on demand).Mirchi.com actually contains many other stores on one single platform - Gifting, Vegan, Gluten Free, Organic, Satvik (no onion or garlic) and Home Made.Currently in four languages (English, Hindi, Telugu and Tamil), Mirchi.com provides a great shopping experience not just to those in Tier I cities, but also those in Tier II and Tier III cities. Mirchi.com is the only online platform where one can select a product, instantly customize the packaging with an image and text and have it shipped international with a greeting card. This feature is used for birth and wedding announcements; personalized boxes of sweets and dry fruits are transparently shipped to multiple recipients all over the world in a single checkout.

Established and co-created the company in USA and India.Set up back-office operations and put processes in place with regard to regulatory and legal compliances.Forged partnerships with clients in USA for offshore development of e-learning curriculum for school and college level courses.Sealed service level agreements under Preferred Vendor programs with large multi-national IT corporations.Successfully grew the business operations multi-fold and exited in 2011 and 2014.

Designed, developed and implemented mission critical systems for NYNEX (New York New England Exchange) such as Field Access and Plug-in Tracking. Nyxex later became Bell Atlantic which subsequently became Verizon.

Managed IBM's Level 3 International Technical Support Help Desk for AIX platforms staffed with over 30 team members.Interacted with other IBM locations in Europe to understand requirements pertaining to new system rollouts.Defined department objectives and response times; mapped team members to these objectives.Co-ordinated with IBM development teams for fixes to issues with no work-arounds.Established processes to ensure that timelines with regard to closure of issues were met.