An engineering graduate leader, having rich experience in project management, operations, and business development. Recognized for being a collaborative leader who is adaptive, results-oriented, passionate and highly impactful, especially in high growth and fast paced environments. Additionally, I am fluent in Agile Methodology, Scrum & Kanban frameworks.I have an impressive track record in managing key global accounts and providing project management support across the globe (UK, Europe, US, Australia, South Africa, Japan, Singapore, etc.) and ensuring a high-quality customer experience while adhering to the SOP, SLA’s and KPIs.High Integrity, energetic leader known for the ability to envision and create successful outcomes in complex business situations. Diverse industry and functional expertise with a resolute commitment to driving change, innovation, and process optimization. Areas of excellence include:• Leading Change and Developing New Business• Managing Budgets and P & L • Adhering to the SOP, SLA’s and KPIs• Redesigning Business Processes and Process Optimization• Organization Building, Growing Revenue & Profit• Building Shareholder Value Specialties: Client engagement and retention methodologies, business development, business process outsourcing, transition management, STM/scholarly publishing, eLearning, content development, typesetting, editorial services, art creation services, workflow process improvement, XML, eBooks, content management systems, journals, books, magazines, database publishing.
