Niraj Rawal Email & Phone Number

Pune, Maharashtra, India

Bangalore

Davinta Technologies is a Fintech organization, distinguished technology service provider having headquartered in Bangalore, with PAN India operation. As a technology and product organization, specializes in the financial services industry providing FinTech solution. • Project Planning, scheduling & implemented policy for project completion.• Monitoring Project performance to control Time, Cost & Risk. • Conduct periodic updates and reviews to ensure project stays on track.• Participate in periodic Governance meeting with customer, stakeholders, vendors on progress / achievement, roadblocks related action items which needs to be streamlined.• SPOC for Client and internal including cross functional team.• Ensuring Service operational target. • Implemented Process for Change, Incident and Service Desk functions.• Ensuring smoothly functioning of UAT environment.• Maintain & Publishing various reports with management for review • Effectively train team for service support.• Handling end to end customer escalation.• Key Project Handled: - IDBI Bank, Syndicate Bank, RBL, Axis Bank

Ahmedabad Area, India

Accel Frontline Limited is a leading service provider of Integrated IT Managed services to small, medium and large enterprises and Warranty Management Services. The company operates in 5 countries. One the premier Third party service Provider Company. National Authorized Service provider for Seagate, Sony-ERICSSION, Infocus GSM mobile Phone, Transcend, Belkin, Kingston, Moserbaer, Linksys, Kodak, Lexmark, Fujitsu, Brother, RICHO. ASUS , Gigabyte.• Handled Gujarat Region Operation.• Managed 40 Partners/ASP locations including branch offices with more than 2500 calls volume per month.• Identifying & appointing the Partner/ASP.• Handling end to end customer escalation.• Responsible to achieve agreed TAT.• Preparing and sharing MIS report to Management as well as Principle as per defined frequency. • Analyzing the Customer’s concerns and suggesting operations on improvement.• Implementing the process change, time to time based as per the requirements.• Monitoring Performance of service coordinator team, Service engineers & Partners. • Acting as a strong bridge between the partner and the business for running day to day operations• Effectively train the Partner for Service CRM personnel to cater better service levels at ASP outlets.• Efficient planning and smooth rollout of inbound calls from our customer & Principles.• Monitoring TAT achievement at location level.• Review location performance consistently & ensure the compliance of principle.• Analyzing the various metrics and suggesting operations on improvement of the same.• Relationship with OEM/Principle for continuous service improvement.• Analyzing & updating to OEM /Principle on top failure models• Interacting with OEM / Principle for technical input & spare requirement to arrest escalations.• Periodically carried out Auditing.

Ahmedabad Area, India

• Over all Monitoring of branch functions.• Handled Projects and Service Delivery for Gujarat.• Delegation, Grooming and Team review.• Customer meeting, MOM & action plan.• Timely Contract Renewal, Enhancement.• Monitor and control expenses to have healthy P&L.• Ensure quality service to the end user.• Monitoring Escalation.• Develop skill of the Service Delivery Team through training.• Monitoring booking & collection of service revenue.• Technical scrutiny of project.• Ensuring 24 x 7 services.• Key Project handled:-State Bank of India , Central Bank of India, Canara Bank, Tata Motors, Tata Chemicals Ltd, Vodafone, future Generally, Tata steel, Bharti-Airtel, ONGC, Birla Cellulose, Indian Rayon, Gujarat State Fertiliser Ltd. OPaL, Sterlight Industries Ltd (Vedanta Group).Indian Rayon, Ralis India Ltd.

Ahmedabad Area, India

Accel Frontline Limited is a leading provider of Integrated IT Managed services to small, medium and large enterprises and Warranty Management Services. The company operates in 5 countries. One the Premier Third party service Provider Company. • Managing Customer Support Business • Manage Service Delivery for Gujarat with the team of 85 nos. engineers and 7 nos. of Back office staff. • SLA maintenance for service deliverables for vendors and customers.• Manage and supervise assigned operations to achieve goals within available resources. • Build teamwork and expertise. • Monitoring technical escalations.• Co-ordination with principal for warranty and post warranty support.• To ensure that the revenue target is achieved for billing & collection.• Manpower Planning, recruiting and training.• Ensuring 24 x 7 services.• Key Project handled: ABB, Apollo tyres, Bharti Airtel Ltd, Alcatel, Bajaj Allianz General & Life Insurance. Bajaj Electricals Ltd.

Ahmedabad Area, India

Ahmedabad Area, India

Ahmedabad Area, India