I am a dynamic and experienced individual with more than 4 years of experience in the hospitality industry. Throughout my career, I have acquired the following skills:★ Proficiency in setting tables and preparing and serving food to customers, according to defined instructions★ Capacity to make guests feel well taken care of (feel at home) and build their intent to return★ Expertise in maintaining hotel standards, policies and procedures, prioritizing and arranging work assignments★ Knowledge of hotel processes for providing customer service that includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction★ Admirable skills in supervising and managing all aspects of the front office★ Skilled in evaluating guest satisfaction levels and working toward continuous support