Niraj Sehgal Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Gurgaon, Haryana, India

• Executed transition project and established WFM functions like, reporting, forecasting, scheduling, invoicing and billing.• Formalized reporting, automation and innovative CRM improvements to reduce the overall workload, resulting in reduced cost, yielded high accuracy and strategic customer segmentation• Encourage debating the big issues by planning and delivering the projects to deadlines• Identified, developed and implemented best practice with an operational excellence mindset• Experienced in procurement processes and governance, procedures, benchmarking and policy setting• Lead the team by encouraging collaborative participation in the future-focused activities and actions• Demonstrated influencing and negotiation skills with a continuous process improvement mindset• Strong communication, problem-solving, planning and decision-making skills• Showcased leadership and management strengths to gain confidence and trust among the stakeholders

Vishakhapatnam Area, India

• Ability to work strategically, applying critical thinking and sound judgment• Experienced in presenting and analyzing the data to the audience• Headcount management and strategic roster helped saving transport cost for the organization• Maintaining SLA’s and exceed key performance indicators (KPI), like AHT, service level, occupancy, penetration

Gurgaon, India

• Investigating data to establish new relationships and patterns by analyzing the correlation between different variables• Organized and timely in providing staff, departmental and management with reports on specific data findings and their impact on organizational growth and success• Improved contact rate by effective dialer strategy by analyzing what to dial, when to dial and how to dial• Analyze the possibility of default and generate customer records by logistic regression• Understand and exploring problems in business using tools such as Excel for data interpretation and analytics to solve business issues

Gurgaon, India

• Creating power point presentations for the business meeting • Taking supervisor calls and assisting new hires to help them coming up from the learning curve• Third and first-party debt collection• Outbound calls to convince the customer to pay the over dues• Handling inbound calls, disputes, providing resolutions by collaborating across departments

Gurgaon, India

1. Telesales for British telecom and other telecom providers in the UK2. Convincing customers over the call to buy the appropriate plan post analyzing the need3. Data collection to understand the needs and interests of the customer

Diploma, Diploma In Business And Strategies (Level 7)

Economics for Business | Strategic Marketing | Corporate Communication Strategy | Organisational Behavior | Strategic Resource Management.

Bachelor'S Degree, Bachelors Of Arts - Economics