Working on Matrix Telecom products - Timely Response, Prompt Solutions, Typical Products Deployment on Various Applications, Customer Satisfaction are the Real Challenges.- To provide prompt Technical Support on Installation, Programming, Trouble-shooting.- To provide Technical Training to Channel Partners, Field Engineers on Installation, Configuration.- Testing of Matrix Telecom products Hardware/Software and report to R&D team if modification required. - Interoperability of Matrix products with third party products.- Tested Interoperability of Asterisk, FreePBX, Elastix servers with Matrix IPPBX and Gateway products. - Preparation of solution documentation.- Providing Support to Field (Domestic/Overseas) Engineers.- Trouble Shooting, Diagnosing and Resolving Product issues.- Simulate the problems at Support Centre.

IT (Hardware)- Certification of Microsoft and Red Hat (Linux) for Products like Desktops, servers and etc.- Deployed Microsoft Lync server 2010, which is newest version of Microsoft Office Communication Server 2007.- Docking Station Zero Client with integration of touch screen monitors to extend the monitors from one to many using source of single Host Machine.- E-Menu application for Hotels and Restaurants. E-Menu solution on Tablets, all in one machine and touch screen monitors using Zero clients.- Products Evaluation and Testing. Performing QA and QC.Telecom (Telecommunication VOIP)- Working on IP based equipment’s, IPEPABX, IP Audio Phones and IP Video Phones with integration of SIP (Session Initiation Protocol).- TR069 CPE (Customer Premises Equipment) WAN Management Protocol to operate and maintain CPEs remotely.- Working on Voice Video over Broadband (VVOBB), Modems configurations for creating PVCs.- Video conferences solution, based on IP and SIP Protocols.- Products searching and product evaluation, searching products like SIP compliant audio/video phones and also PBX and other telecom related products. Fully testing of products and preparation of reports. Communication with vendors regarding products like modifications required or bugs/issues resolving things and also related to OEM details.- Worked on Cisco Video phones and configured phones with PBX related to asterisk or on same platform.- Worked on Cisco CUCM (Cisco Unified Call Manager)- Worked on fully SIP compliant products and troubleshooting of same.- Can configure and test products. Configured and tested many phones and PBXs like Yeastar, Grandstream, Fanvil, Cisco, avaya, Mocet, NEC , etc and PBXs like Yeastar, Cisco, Avaya, Siemens, Matrix, etc. Can also troubleshoot products.- Configure ATA (Analog Telephone Adptor).- Can configure Auto-provisioning of Phones.

Networking- Basic Network Configurations. CCNA and CCNP-Routing certified.- VLAN, VPN and WiFi Setup configurations and troubleshooting.- Switch and Router configurations. Worked on Linksys, Techroutes, Netgear and etc.- Modem configuration. Worked on various Modems for creating PVCs and for Internet.Tender Projects- Providing Technical Tender solution and preparation of Solution document.- Worked on Tender Project like Department of Post (DOP) application. Solution for Hand-Held Devices and Notebook.- Worked on Tender Project like Gujarat State Disaster Management Association (GSDMA). Provided Solution for Communication and UC.- Providing Tender Compliances.Audit- Did successfully company audit for CMMI level 3.- ISO Internal Audit, every quarter.

Worked on AVAYA IP Office EPABX platform.The responsibilities include Implementation of Convergent Applications as well as the Pre-sales support for designing appropriate voice networking solutions. Technical Expertise:Enterprise Convergent NetworkingCTI Applications – Voice Mail, IVRUnified Communication Applications integrating IP Office with Microsoft Exchange ServerCall Center Applications including integration with CRM solution.SIP NetworkingVPN connection between IPEPABXs and IP-Phones(VPN Phones) using routersConnected more than two sites using router with IPEPABX Maintaining, Monitoring and troubleshooting the IPEPABX and networking related problems of the different sites like HITACHI, GODREJ, ELITE CORE etc