Niraj Singh Email & Phone Number

London, England, United Kingdom

 Manage and Support Cost and Effort Estimates for Contract Management of new opportunities. Maintaining and forecasting the entire P&L, Manpower Cost, Non-Manpower Cost and Gross Margin of the Account. Contract Monitoring & Governance, P&L Management, Invoice tracking, Revenue Realization and updating Commercial Risk register. Providing Revenue and Cost Data to UK Head and Global Head on Weekly basis. Prepare Contract for Third Party Vendor, raise PO in system and release… Show more  Manage and Support Cost and Effort Estimates for Contract Management of new opportunities. Maintaining and forecasting the entire P&L, Manpower Cost, Non-Manpower Cost and Gross Margin of the Account. Contract Monitoring & Governance, P&L Management, Invoice tracking, Revenue Realization and updating Commercial Risk register. Providing Revenue and Cost Data to UK Head and Global Head on Weekly basis. Prepare Contract for Third Party Vendor, raise PO in system and release PO to the Vendor. Closely monitor the task carried out by the Vendor and approve payment when the task is completed with sign off from TCS Project Manager. Serving as the point of contact for Customers on Contractual matters. Tracking of Purchase Order released by the Client against each Contract. Verify the Purchase Order value with the Contract Value and follow up with Client if they have not issued PO. Reconcile the Invoice value sent by PMO Team and forward Invoices to the Client. Also follow up until the payment is done. Prepare the Volume Discount Data (Rebate), get it verified by Corporate Team and validate it from Client and ensure that the agreed Amount is transferred to Clients Bank Account. Provide Commercial Data to Client Partner, BRM, Solution Architects, Pre-Sales Team, Deal shaping Representatives who are actively working on Bids and brining new Business. Monitor the new-business pipeline and identify opportunities. Provide estimation for the identified pipeline opportunities and continuous monitoring of the opportunities until the deal is signed and contract is awarded to TCS. Attending meeting with Customer Commercial Team every week for Contracts, PO’s, Outstanding Milestones and pending Invoice Payments.Implement commercial governance to upcoming Capex and Opex requests, close collaboration with Sales and commercial teams in order to follow up contract change policies and processes. Show less

Kolkata Area, India

 Keeping track of resource allocation- current & future projects. Complete manpower planning. Managing a team of 3 PMO Analyst for all PMO related activities. Tracking productivity tracker and generating effort reports /Utilization reports- highlight leakages & suggest action plans to mitigate. Creating SOW and Projects in system. Adding Project Value to the Project and defining Cost Budget. Ensuring that Cost Budget is utilized as per Project Plan and Revenue… Show more  Keeping track of resource allocation- current & future projects. Complete manpower planning. Managing a team of 3 PMO Analyst for all PMO related activities. Tracking productivity tracker and generating effort reports /Utilization reports- highlight leakages & suggest action plans to mitigate. Creating SOW and Projects in system. Adding Project Value to the Project and defining Cost Budget. Ensuring that Cost Budget is utilized as per Project Plan and Revenue Forecast. Maintaining Project Tracker and tracking each and every Project Milestones and ensuring that Milestones are completed as per the Contract. Billing (All Fixed Price, T&M and Jobs Billing) After Billing sending all Soft copies of the Invoices to the Commercial Team. Publishing the weekly PPT to respective PL’s/Account Manager and Operation Lead. Manual tracking for all projects under assigned PL s/Account Manager and publishing late tasks and suggest action plans to mitigate risks. Attending all meetings- applicable to PMO and Editorial & necessary documentation/MOM s & follow ups. Attending the weekly PMO meeting with Onsite team for future project plans and forecast Keeping track of all projects, mails & discussions on a daily basis Responsible for preparation and maintenance of the MIS Reports on weekly and monthly metrics. Show less

Kolkata Area, India

Incident and Problem Management Managing a team for Incident Management (SAP and non-SAP).Work collaboratively across geographies & cross-functional teams for implementation of new processes and procedures for Incident management for restoration of failed IT Service, so that service can be restored with timely delivery of solutions through IT Support.Ensuring that every single Incident is acknowledged by the team and is assigned to the appropriate individual and meeting… Show more Incident and Problem Management Managing a team for Incident Management (SAP and non-SAP).Work collaboratively across geographies & cross-functional teams for implementation of new processes and procedures for Incident management for restoration of failed IT Service, so that service can be restored with timely delivery of solutions through IT Support.Ensuring that every single Incident is acknowledged by the team and is assigned to the appropriate individual and meeting both the Response and Resolution SLA.Ensuring that all IT teams (offshore and onsite) follow the incident management process for every incident as per ITIL standards.Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.Monitoring the effectiveness of incident management and making recommendations for improvement. Show less

Kolkata Area, India

Technical support professional providing support for Hewlett-Packard (HP) hardware and software. Implementing effective customer satisfaction strategies by identifying and eliminating the root causes of customer issues.Technical Analyst managing Service tickets following ITIL standards. Root cause analysis of technical support data metrics. Meeting performance targets as a part of day-to-day practices.Handling escalation processes and mentoring other support professionals… Show more Technical support professional providing support for Hewlett-Packard (HP) hardware and software. Implementing effective customer satisfaction strategies by identifying and eliminating the root causes of customer issues.Technical Analyst managing Service tickets following ITIL standards. Root cause analysis of technical support data metrics. Meeting performance targets as a part of day-to-day practices.Handling escalation processes and mentoring other support professionals utilizing the Astro CRM (SAP based application) for documenting customer records, managing customer information and managing real-time escalations. Show less

Kolkata Area, India

Administration of the entire tea production facility.Compliance officer for Central Excise Accounting for Cess duty.Providing data for Internal, External and Government AuditsKnowledge of Industrial Law and Plantations Labour Act, 1951.Blending and branding of tea as per targeted market.Tea tasting to determine the quality of CTC Tea. Sending the best quality made CTC Tea to Auction.IT Support for Accounts and HR department.

Master Of Business Administration (Mba), Operations Management

MBA in Operations Management

Bachelor Of Commerce - Bcom, Business/Commerce, General