Enthusiastic and Professional with Engineering Graduate. 10+ years of Experienced administrative works along with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as a liaison between departments for end-user computing to help and support desktop, laptop, and Mac systems.Serve customers globally as System Administrator to provide support to staff in all office locations on company supported applications, software and hardware. Primary responsibilities include managing support calls/tickets, and troubleshooting applications and systems. I have excellent troubleshooting and resolution skills, the ability to distinguish between different problem types. Excellent customer service being a desktop system administrator. As part of routine job, I have the following great skills.• Provide phone/email/helpdesk-ticketing technical support to end-users on hardware, software and network-related problems such as setup, troubleshooting, and repair of user systems• Conduct remote troubleshooting of computer problems• Identify research, resolve, and document technical problems• Strong problem-solving skills and methodical troubleshooting are required• Great ability to learn new skills and keep current with rapidly changing information technology.• Ability to work in team or independently.• Great communication skills and be able to work effectively with all employees• Document resolutions for future reference• Proficient in all of the right programs, have strong verbal and written communication, and customer service skills, and are able to multitask in a fast-paced work environment.• Great to get to the root of a problem! Troubleshooting problems is second nature to you.