"ETCBIZ INDIA PRIVATE LIMITED (Everything Curated) is into the business of Hospitality Software solutions (www.etchotelsoft.com) and international trading of ready made garments, footwear, Bags and fashion accessories, Home furnishing, Home utility plastic goods,Plastic flowerpots, melamine/opal ware range of dinnerware, office n school stationary. From it's registered office in Delhi, it has been providing Curated Business Solutions and Consultancy services to hospitality and fashion/lifestyle industry. It's Fashion n Lifestyle focused International merchandise trading (www.ebmlane.com) , is being served services across Indian sub-continent, Middle East and ASEAN countries."

Guiding and Monitering of E-store and E-Commerce and Hotel software development Team.I am trying to deliver the best Example of SAAS to E-Commerce and Hotel Industry.I am allso Involve in Client software Implementation as per the requirement,Arranging the tarining shedule at client side. Training Inside sales Team and command the software support departmnet. Here in Hosted Hotel Software We Have- Hms(FOM>HK>POS>TEL>INV>COSTING>PAY..>Booking Engine>CRS>CIS>Chanel Manager>Tally Interface and Many more THings related to CTI tightly Integrated with solution).

• Now working for team of hotelline developers to assist them for hosted pms solution/ Chanel Manager/GDS/CRS/CIS• Conducts project Meetings /Demonstration & lead the project Installation.• Drive the database Configure for the project.• Conduct training to all related users on the Deliver product.• Ensure the configuration and setting of system meet the customer requirement .• Develop and Implement business plans and sales strategies for penetrating new accounts.• Identify, meet and/or exceed client expectations within defined parameters related to delivery of services, quality, revenue, and sales goals.• Manage Revenue and Expenses and take responsibility for Profit and Loss of Line of Business.• Generate the referral business or add on Modules/solution requirement.• Providing prompt support through remote service /phone and personal visit.

• Conducts project Meetings /Demonstration & lead the project Installation.• Drive the database Configure for the project.• Conduct training to all related users on the Deliver product.• Ensure the configuration and setting of system meet the customer requirement .• Develop and Implement business plans and sales strategies for penetrating new accounts.• Identify, meet and/or exceed client expectations within defined parameters related to delivery of services, quality, revenue, and sales goals.• Manage Revenue and Expenses and take responsibility for Profit and Loss of Line of Business.• Generate the referral business or add on Modules/solution requirement.• Providing prompt support through remote service /phone and personal visit.

Heading the Operation of Hospitality Software Sales & Implementation in North India.• Conducts project Meetings /Demonstration & lead the project Installation.• New business development - establish plans and strategies to expand the customer base in Northern India.• Identify, meet and/or exceed client expectations within defined parameters related to delivery of services, quality, revenue, and sales goals.• Work closely with all the parties to ensure a smooth pre-Installation & post Installation.• Involved in Requirement Analysis, Gap Analysis of the projects.• Working with delivery team, account manager, and client team during Implementation.• Analyzing client requirement and preparing enhancements documents• Act as the liaison between IT Solution Delivery Teams, project management and users.• Payment follow-up & collection to meet the Revenue collection target in define reason.• Timely or periodically visit the site for repeat business/add on business or referral business.

Hospitality Software Division as Implementation & Support Head of Department.• Conducts project Meetings /Demonstration & lead the project Installation.• Identify, meet and/or exceed client expectations within defined parameters related to delivery of services, quality, revenue, and sales goals.• Work closely with all the parties to ensure a smooth pre-Installation & post Installation.• Involved in Requirement Analysis, Gap Analysis of the projects.• Working with delivery team, account manager, and client team during Implementation.• Analyzing client requirement and preparing enhancements documents• Act as the liaison between IT Solution Delivery Teams, project management and users.• Payment follow-up & collection to meet the Revenue collection target in define reason.• Timely or periodically visit the site for repeat business/add on business or referral business.• Conduct training to all related users on the Deliver product.• Develop and Implement business plans and sales strategies for penetrating new accounts.• Manage Revenue and Expenses and take responsibility for Profit and Loss of Line of Business.• Train the concepts and procedures of the Enterprise Systems product suite to the support team and the Associated Partners.• Manage Revenue and Expenses and take responsibility for Profit and Loss of Line of Business.• Interface of product with the EPABX system / Door Lock for Proper Service.• Test the new Patch of Product and deliver it to Customer Site with proper documentation and Impact on existing environment.• Configuring MIS and Coordinating with the customization team for other customization requirements thereby ensuring timely customization deliveries.• Supervising and assisting team in detailed technical demos and presales activities.• Post implementation support and Regular Maintenance site visits.

• Working as assistant trainee of Front Office and Learn the entire front office concept and customer expectation from front office in a hotel.• Software Support & Implementation Team especially for HMS/Voice Mail / IVR in Cube software.• Designing assistance to development team as per the requirement I had studied at the site.• Modification in crystal report as per customer requirements.• Works both individually and as a team member of a support team.• Document customer contact activity and maintains accurate problem, resolution data In the Call Management System.• Responsible for product Growth and stability through Support.• Integration of CTI application with any type EPABX with serial port or TCP/IP port. • Operating system and database configuration of SQL 7, 2k.• Remote support through pc anywhere or over phone.

Working as Technical Support Engineer in R&D department. > Manufacturing, Testing and Troubleshooting of I/O Cards, RS 232 to 422 Converter >.Installation and Maintenance of IVRS for Railways enquiry System. > Manufacturing, Testing and Troubleshooting of Digital Clock (Master/Slave). > Worked on Embedded system based LED Display Board (8088, 8951/52). > Testing of all communication port of computer for data transfer.